Senior Technical Support Engineer, Cape Town — Innovate & Grow

Placements24; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Generous annual leave

Professional development opportunities

Job summary

Placements24 is seeking a skilled Technical Support Engineer in Cape Town to deliver high-level technical assistance, troubleshoot complex issues, and ensure optimal performance of client solutions.

You will handle hardware/software problems, create technical documentation, and collaborate with engineering teams. Strong communication, five years of experience, and willingness to relocate to Cape Town are essential.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/IT/Engineering.
• Minimum 5 years in technical support or system administration.
• Strong knowledge of Windows, macOS, Linux, networks, and common software applications.

Responsibilities

• Provide advanced technical support to customers via phone, email, and in-person.
• Diagnose and troubleshoot complex system and network problems; identify root causes.

Skills

Technical support

Troubleshooting

Customer communication

Documentation

Education

Bachelor's degree in CS/IT/Engineering

CompTIA A+ or CCNA (certs)

Tools

VPN

Remote support tools

Job description

Placements24 is seeking a skilled Technical Support Engineer in Cape Town to deliver high-level technical assistance, troubleshoot complex issues, and ensure optimal performance of client solutions.

You will handle hardware/software problems, create technical documentation, and collaborate with engineering teams. Strong communication, five years of experience, and willingness to relocate to Cape Town are essential.