Senior Team Leader

Hollywoodbets; Oos-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Hollywoodbets is seeking a Senior Team Leader based in Queenstown, Eastern Cape. You will drive branch growth, ensure operational excellence, and lead a dynamic team within a fast-paced betting environment.

The role emphasises customer experience, compliance, and strong people management. You will collaborate with regional managers to optimise branch performance and ensure service excellence across all activities.

Qualifications

• 12 months in a leadership role.
• Ability to understand customer needs and handle different personalities.
• 12 months in sales and cash management.
• 12 months within the Gaming or Betting industry.

Responsibilities

• Manage branch growth and achieve targets in line with procedures.
• Handle branch administration and cost management to maximize profitability and control expenses.
• Ensure branch appearance is neat, well maintained and compliant with standards.
• Deliver branch reporting including daily newsflashes and periodic performance, budgets and growth plans.
• Provide superior customer experience and proactively address customer feedback and complaints.
• Ensure compliance with company policies, Gambling Board requirements and internal controls, with on-site FICA officer presence.
• Maintain effective internal communication and timely feedback to support offices.
• Oversee people management, rosters, attendance, training needs, and HR documentation.
• Promote Hollywood values and collaborate with regional/area managers to improve branch performance.

Skills

Leadership experience in a role

Customer needs understanding

Sales and cash management

Gaming or betting industry experience

Driver's license (preferred)

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

We have an amazing opportunity for a Senior Team Leader, based in Queenstown, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?

What You’ll Bring

• A minimum of 12 months in a leadership role
• Valid driver’s license Preferred
• Ability to understand customer needs and handle different types of personalities
• A minimum of 12 months in sales and cash management
• A minimum of 12 months within the Gaming or Betting industry

What You’ll Do For The Brand

• Branch Growth

To manage the achievement of targets and branch growth in accordance with operational procedures.

• Branch Administration and Cost Management

Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure daily banking schedules are submitted to the Areal Manager. Ensure adherence to credit card administration &EFT policies where applicable. Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage. Recovery process must be managed in line with processes/procedures. Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages. Manage all security aspects in the branch.

• Branch Appearance

Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

• Branch Reporting

Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

• Customer Experience

Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

• Compliance

Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and elevate fraudulent activities. Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

• Communication

Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

• People Management

Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the directive of the Areal Manager. Identify training and development areas and address interventions with the Areal manager. Ensure all new take on documentation is submitted timeously to the Human Resources department

• Values
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly, monthly reports
• Senior Team Leaders are official key holders in the branch
• Must be available 24/7 in case of emergencies

What You’ll Bring To The Team

• Understanding of betting procedures
• Understanding different betting types
• Budget planning; manage and report on income and expenditure
• Identify, analyse and solve problems
• People management
• Accountability
• Customer orientation
• Business acumen