Branch Manager

Hollywoodbets; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Hollywoodbets is seeking a Branch Manager to lead the Kenilworth, Western Cape branch, drive growth, manage costs and ensure compliant operations while delivering outstanding customer service. You will supervise branch teams, monitor cash control, stock, reporting and security, and work with regional management to align with branded standards.

A valid driver’s license and a Diploma/ Degree/NQF4, plus 1–2 years in management or sales, are required.

Qualifications

• Valid driver’s license.
• Diploma/ Degree/ NQF 4 Learnership.
• 1-2 years in a management capacity or managerial experience.
• 1-2 years of sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting industry.

Responsibilities

• Manage targets and branch growth with regional plan.
• Conduct competitor analysis to stay market leader.
• Control branch costs and cash management per procedures.
• Maintain stock control and branch security.
• Ensure branch appearance aligns with Hollywood standards.
• Provide branch reporting including bets, budgets and growth.
• Deliver superior customer service and build relationships.
• Ensure compliance with Gambling Board and ethics policies.
• Oversee HR tasks: recruitment, training, rosters.
• Be available 24/7 for emergencies.

Skills

Driver's license

Sales management

Cash management

Management experience

Gaming industry knowledge

Education

Diploma/ Degree/ NQF 4 Learnership

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Branch Manager to be based in Kenilworth, Western Cape. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services, and compliance.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

What You’ll Bring To The Team

• Valid driver’s license.
• Diploma/ Degree/ NQF 4 Learnership.
• 1-2 years in a management capacity or managerial experience.
• 1-2 years of sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures, retain existing customers, and grow new customer base. Generate a branch business plan in consultation with the regional manager and implement it accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that stock-taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily news flashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs, and growth plans as well as high-risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Proactively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative, and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to the company's internal control policy, Compliance to the Code of Ethics, and escalating fraudulent activities. Ensure that there is a registered FICA officer on site at all times during operating hours and that compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates, and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to the support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on-the-job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention, and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements.

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure the timeous submission of daily, weekly, and monthly reports.
• Must be available 24/7 in case of emergencies.

So, are you ready to level up, learn, and perform at your best?

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.