Senior System Implementation Specialist

Theapexgroup; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Global exposure

Competitive remuneration

Advancement opportunities

On the job training

Job summary

The Apex Group is seeking a Senior System Implementation Specialist in Cape Town to lead the onboarding and ongoing support of Investor Portal solutions. You will oversee implementation projects, mentor junior staff, manage vendors, and drive continuous improvement of portal platforms to meet client and business requirements.

The role combines technical and business skills with stakeholder collaboration, incident resolution, and process optimization across client onboarding and system

Qualifications

• B.Com or similar tertiary business study with Information Technology exposure.
• 3-7 years' experience within the financial industry (preferable).
• Experience in accounting/financial sector; An aptitude for working with systems.
• Interest in Technology.
• Experience in a fund accounting system advantageous.
• Project management.
• Excellent Communication Skills.
• Interest in team management.
• Strong team player.
• Solution orientated & strong problem-solving skills.
• Highly organized and attention to detail.
• Must show initiative to constantly Improve processes.
• Ability to prioritize issues at company level.
• Good understanding of operational controls framework.

Responsibilities

• Team leader - manage junior resources within the Portal team.
• Ensure work allocation.
• Internal business analysis on portal related change requests.
• Vendor management.
• Provide stakeholder updates and feedback including Head of the Portals team.
• Incident resolution and management.
• Analysis of client's system requirements pre implementation.
• Assist with new clients' onboardings and new systems implementation projects.
• Provide Business support for ongoing matters on portals.
• Maintain Investor Portals configuration and setup to optimize systems according to business requirements.
• Manage vendors actively for development and enhancements.
• Monitor, troubleshoot and analyze issues within the Investor portals.
• Assist in client onboarding and new systems implementation projects.
• Assist in training the business users and updating training guides.

Skills

Team leadership

Vendor management

Project management

Communication skills

Financial industry experience

System implementation

Problem solving

Attention to detail

Initiative to improve processes

Prioritization

Team collaboration

Education

B.Com or similar

IT exposure

Job description

Senior System Implementation Specialist

Cape Town

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

The Senior System Implementation Specialist is responsible for leading the implementation, support, and continuous improvement of Investor Portal solutions. The role combines technical, business skills, project delivery, vendor management and team leadership to ensure portal platforms effectively meet client and business requirements. Working closely with stakeholders, clients, and technology partners, the successful candidate will oversee client onboarding, system enhancements, operational support, and process optimization while mentoring junior team members.

Job specification

• Team leader - manage junior resources within the Portal team.
• Ensure work allocation.
• Internal business analysis on portal related change requests.
• Vendor management.
• Provide stakeholder updates and feedback including Head of the Portals team.
• Incident resolution and management.
• Analysis of client's system requirements pre implementation.
• Assist with new clients' onboardings and new systems implementation projects.
• Provide Business support for ongoing matters on portals.
• Maintain Investor Portals configuration and setup to optimize systems according to business requirements.
• Manage vendors actively for development and enhancements.
• Monitor, troubleshoot and analyze issues within the Investor portals.
• Assist in client onboarding and new systems implementation projects.
• Assist in training the business users and updating training guides.
• Any other duties in the scope of the role that the company requires.

Skills Required

• B.Com or similar tertiary business study with Information Technology exposure.
• 3-7 years' experience within the financial industry (preferable).
• Experience in accounting/ financial sector; An aptitude for working with systems.
• Interest in Technology.
• Experience in a fund accounting system advantageous.
• Project management.
• Excellent Communication Skills.
• Interest in team management.
• Strong team player.
• Solution orientated & strong problem-solving skills.
• Highly organized and attention to detail.
• Must show initiative to constantly Improve processes.
• Ability to prioritize issues at company level.
• Good understanding of operational controls framework.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business.
• Competitive remuneration commensurate with skills and experience.
• Possibility for advancement.
• On the Job training.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/.