Senior System Implementation Specialist

CO_SANFPL Apex Fund & Corporate Services SA (Pty) Ltd; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Apex Group is seeking a Senior System Implementation Specialist in Cape Town to lead implementation, onboarding, and improvements of Investor Portal solutions. You will oversee client onboarding, system enhancements, and vendor management while mentoring junior team members.

You will work closely with stakeholders, manage projects, coordinate across teams, and ensure portals meet client and business requirements. This role offers growth in a global, CSR-aware organization.

Qualifications

• B.Com or equivalent with IT exposure.
• 3–7 years’ experience in the financial industry preferred.
• Experience in accounting/financial sector; aptitude for working with systems.
• Interest in technology and systems.
• Project management experience.
• Excellent communication and teamwork skills.
• Ability to prioritize issues and maintain attention to detail.
• Understanding of operational controls framework.

Responsibilities

• Team leader – manage junior resources within the Portal team.
• Ensure work allocation.
• Internal business analysis on portal related change requests.
• Vendor management.
• Provide stakeholder updates and feedback including Head of the Portals team.
• Incident resolution and management.
• Analysis of client’s system requirements pre implementation.
• Assist with new clients’ onboardings and new systems implementation projects.
• Provide Business support for ongoing matters on portals.
• Maintain Investor Portals configuration and setup to optimize systems according to business requirements.
• Manage vendors actively for development and enhancements.
• Monitor, troubleshoot and analyze issues within the Investor portals.
• Assist in client onboarding and new systems implementation projects.
• Assist in training the business users and updating training guides.
• Any other duties in the scope of the role that the company requires.

Skills

Team leadership

Vendor management

Project management

Stakeholder communication

Problem solving

Attention to detail

Initiative and process improvement

Operational controls knowledge

IT/system aptitude

Prioritization of issues

Education

B.Com or similar tertiary business study with Information Technology exposure

Job description

About the Apex Group

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Senior System Implementation Specialist Cape Town

Description: The Senior System Implementation Specialist is responsible for leading the implementation, support, and continuous improvement of Investor Portal solutions. The role combines technical, business skills, project delivery, vendor management and team leadership to ensure portal platforms effectively meet client and business requirements. Working closely with stakeholders, clients, and technology partners, the successful candidate will oversee client onboarding, system enhancements, operational support, and process optimization while mentoring junior team members.

Job Specification

• Team leader – manage junior resources within the Portal team.
• Ensure work allocation.
• Internal business analysis on portal related change requests.
• Vendor management.
• Provide stakeholder updates and feedback including Head of the Portals team.
• Incident resolution and management.
• Analysis of client’s system requirements pre implementation.
• Assist with new clients’ onboardings and new systems implementation projects.
• Provide Business support for ongoing matters on portals.
• Maintain Investor Portals configuration and setup to optimize systems according to business requirements.
• Manage vendors actively for development and enhancements.
• Monitor, troubleshoot and analyze issues within the Investor portals.
• Assist in client onboarding and new systems implementation projects.
• Assist in training the business users and updating training guides.
• Any other duties in the scope of the role that the company requires.

Skills Required

• B.Com or similar tertiary business study with Information Technology exposure.
• 3-7 years’ experience within the financial industry (preferable).
• Experience in accounting/ financial sector; An aptitude for working with systems.
• Interest in Technology.
• Experience in a fund accounting system advantageous.
• Project management.
• Excellent Communication Skills.
• Interest in team management.
• Strong team player.
• Solution orientated & strong problem-solving skills.
• Highly organized and attention to detail.
• Must show initiative to constantly improve processes.
• Ability to prioritize issues at company level.
• Good understanding of operational controls framework.

What you will get in return

• A genuinely unique opportunity to be part of an expanding large global business.
• Competitive remuneration commensurate with skills and experience.
• Possibility for advancement On the Job training.

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us