Senior Store Manager - Customer Experience Leader

Pedros; Hibiscus Coast Local Municipality; On-site; ZAR 320,000 - 460,000; Full time

Job summary

Pedros is seeking a Senior Store Manager to lead a high-performing team in a fast-paced retail/hospitality setting. You will support daily operations, mentor staff, and drive exceptional guest experiences while maintaining brand standards and operational efficiency.

Ideal candidates will have 2–3 years in supervisory or junior management roles, with a strong service mindset, excellent communication, and flexibility to work weekends and holidays. A clean record and SA citizenship are required.

Qualifications

• Experience in supervising teams in a fast-paced environment.
• Strong customer service and leadership skills.
• Proven ability to manage stock and cash handling processes.

Responsibilities

• Support the Restaurant General Manager in daily store operations.
• Lead and develop team members to deliver high performance.
• Ensure exceptional customer service and guest experiences.
• Assist with staff scheduling, stock control, and daily admin tasks.
• Drive store sales and help achieve targets.
• Maintain brand standards, cleanliness and food safety.

Skills

Supervisory experience

Leadership

Customer service

Stock control

Cash handling

Communication

Problem solving

Shift work

Education

Grade 12 / Matric

Tools

Basic computer literacy

Job description

Pedros is seeking a Senior Store Manager to lead a high-performing team in a fast-paced retail/hospitality setting. You will support daily operations, mentor staff, and drive exceptional guest experiences while maintaining brand standards and operational efficiency.

Ideal candidates will have 2–3 years in supervisory or junior management roles, with a strong service mindset, excellent communication, and flexibility to work weekends and holidays. A clean record and SA citizenship are required.