Senior Service Design Architect

Trinnovo Group | B Corp™; South Africa; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA in Gauteng is seeking a Senior Service/Product Design Architect to lead the development of sustainable, scalable service offers. You will collaborate with Digital Transformation, Product lines and Operations to define scope and ensure designs meet client needs across a global landscape.

Role requires extensive IT industry knowledge, design thinking, and deep experience in service design, architecture, and lifecycle delivery.

Qualifications

• Advanced knowledge and understanding of IT industry environment and business needs.
• Advanced relationship management and demonstrated collaborative skills with internal and external leaders.
• Advanced communication skills (verbal and written).
• Advanced knowledge of systems and design thinking.
• Advanced knowledge and understanding of the full software development lifecycle.
• Advanced documentation skills, in particular business requirements.
• Advanced analytical, problem solving, and research skills.
• Assertive in approach with confidence in area of expertise and ability to facilitate business conversations.
• Ability to persuade, negotiate and influence key stakeholders.
• Ability to establish and manage processes and practices through collaboration and understanding of business.

Responsibilities

• Designs and develops service and design architectures for new service offers and capabilities.
• Documents internal service definitions and ensures feasibility and viability.
• Facilitates ideation workshops to validate needs and identify solution designs.
• Coordinates with architects, designers and SMEs for detailed solution designs.
• Ensures designs meet common and specific design principles for a service.
• Leverages best practices in design thinking, scaled agile, ITIL, security.
• Conceptualizes designs with detailed analysis of service design and architecture.
• Analyzes architecture to ensure operability, maintainability, scalability, and robustness.
• Plans design activities in detail and specifies required infrastructure and organizational changes.
• Produces and maintains design documentation including RACIs and service design model.
• Assesses components and validates models to minimize risk and meet SLAs/OLAs.

Job description

NTT DATA in Gauteng is seeking a Senior Service/Product Design Architect to lead the development of sustainable, scalable service offers. You will collaborate with Digital Transformation, Product lines and Operations to define scope and ensure designs meet client needs across a global landscape.

Role requires extensive IT industry knowledge, design thinking, and deep experience in service design, architecture, and lifecycle delivery.