Senior Service & Product Design Architect – Hybrid

NTT America, Inc.

Cape Town

Hybrid

ZAR 1,800,000 - 2,400,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

NTT DATA is seeking a Senior Service/Product Design Architect to lead the design of scalable service offerings across a global digital landscape. You will collaborate with Digital Transformation, Product lines and Operations Management to scope new services and ensure design aligns with client needs.

Advanced knowledge of IT industry trends, strong stakeholder management, and experience in design thinking and ITIL are required.

Qualifications

Bachelor’s degree in Information Technology or Computer Science or Business or related field.
Relevant certifications such as Design Thinking and ITIL are beneficial.
An understanding of ITSM with platform experience on ServiceNow

Responsibilities

Designs and develops paper prototypes for review with internal clients and stakeholders to ensure scope and definition is feasible and viable.
Documents Internal Service Definitions for new service offers and service capabilities.
Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform an organization level.
Coordinates with other architects, designers and subject matter experts responsible for detailed solution designs.
Ensures that designs meet the common and specific design principles to be applied to a service.
Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
Analyzes architectural concepts and influence design decisions to ensure that they are operable, maintainable, scalable, and robust through an end-to-end lifecycle.
Plans design activities in detail, making sure that all relevant aspects and internal client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.
Responsible for producing and maintaining all design documentation including RACIs and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose.