Senior Service & Product Design Architect — Hybrid

NTT America, Inc.; Johannesburg; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Senior Service/Product Design Architect to translate business strategy into sustainable, scalable service offers. The role collaborates with Digital Transformation, Product lines and Operations Management to define and scope new services for a global digital landscape.

You will design and document service definitions, facilitate ideation workshops, and coordinate with architects and SMEs to ensure end-to-end viability.

Qualifications

• Bachelor's degree or equivalent in IT, CS or related field.
• Design Thinking and ITIL certifications are beneficial.
• Understanding of ITSM with ServiceNow is preferred.

Responsibilities

• Designs and develops service offers and capabilities for scalable delivery.
• Leverages design thinking, ITIL and agile practices to shape solutions.
• Collaborates with Architecture, Delivery and Operations to ensure fit-for-purpose designs.
• Documents internal service definitions and RACIs for lifecycle phases.
• Facilitates workshops to validate needs and identifies solution concepts.
• Assesses architecture components and manages risk within SLAs/OLAs.

Skills

Advanced IT knowledge

Relationship management

Stakeholder engagement

Communication skills

Systems thinking

Software development lifecycle

Problem solving

Facilitation

Education

Bachelor's degree in IT/CS/related field

Design Thinking certification

ITIL certification

Tools

ServiceNow

Architecture frameworks

Job description

NTT DATA is seeking a Senior Service/Product Design Architect to translate business strategy into sustainable, scalable service offers. The role collaborates with Digital Transformation, Product lines and Operations Management to define and scope new services for a global digital landscape.

You will design and document service definitions, facilitate ideation workshops, and coordinate with architects and SMEs to ensure end-to-end viability.