Senior Service Admin & Operations Specialist

Barloworld Equipment (Pty) Ltd; Khâi-Ma Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd is seeking an administrator to support end-to-end processes. You will handle record keeping, data entry in ERP systems (SAP/CRM/NAXT), and report writing, while opening and closing work orders, invoicing customers, and creating quotes.

The role requires Grade 12 and around two years of administration experience, with strong communication and self-management skills to manage work in progress and respond to queries from customers and suppliers.

Qualifications

• Grade 12 is the minimum.
• Minimum two years of relevant administration experience.
• Understanding of CS processes.
• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM/NAXT) and report writing.
• Open work orders and order parts; close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress.
• Capture, process and analyse job costing elements (Labour, travel, expenses, bought outs, SIMS, hours).
• Accurately capture relevant data from external and internal customers.
• Generate purchase orders for internal and external suppliers.
• Accurately capture labour hours worked by the service employees.
• Follow up with external and internal customers and suppliers to ensure complete information and data capture.
• Resolve internal and external customer and supplier queries.
• Accurately control end-to-end processes.
• Maintain relevant administrative environment.
• Accurately invoice customers for work completed.

Responsibilities

• Open work orders and order parts and close orders on completion.
• Invoice customers and process invoices to debtors.
• Create and accept quotes and check credit limits and equipment history.
• Capture, process and analyse job costing elements; record labour hours.
• Generate purchase orders and follow up with customers and suppliers.
• Ensure accurate data capture from internal and external sources.

Skills

Effective communication

Self-management

Report writing

Attention to detail

Education

Grade 12

2 years relevant administration experience

Tools

SAP

CRM

NAXT

Job description

Barloworld Equipment (Pty) Ltd is seeking an administrator to support end-to-end processes. You will handle record keeping, data entry in ERP systems (SAP/CRM/NAXT), and report writing, while opening and closing work orders, invoicing customers, and creating quotes.

The role requires Grade 12 and around two years of administration experience, with strong communication and self-management skills to manage work in progress and respond to queries from customers and suppliers.