Senior Scrum Master

Indsafri; South Africa; Híbrido; ZAR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Indsafri seeks an experienced Scrum Master to enable Agile teams to deliver value through collaboration, transparency, and continuous improvement. You will coach teams, facilitate ceremonies, and drive Lean-Agile practices across programs.

You will work with Product Owners, BAs, and architects, supporting backlog management, risk mitigation, and delivery flow in distributed, hybrid teams using Jira, M365, Teams, Miro, and Lucidchart.

Formación

• Degree or Diploma in Information Technology, Computer Science, Engineering, Data Science, or related field.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• 8+ years as a Scrum Master or related experience.
• Proven experience leading Agile teams in complex digital transformation environments.
• Strong practical experience with Scrum, Kanban, SAFe and Lean-Agile principles.
• Experience facilitating continuous improvement through delivery metrics, team feedback and empirical data.
• Experience working with distributed, hybrid and cross-functional teams.
• Good understanding of software development lifecycles, technical delivery practices, dependencies, risks and delivery constraints.
• Proficiency with Agile delivery and the use of collaboration tools such as Jira, Microsoft 365, Teams, Miro, Lucidchart and similar applications.
• Strong understanding of Agile principles, flow, value delivery and continuous improvement.
• Sufficient technical understanding to engage effectively with Developers, Architects, BAs, QA and other technical stakeholders, including basic knowledge of APIs, integrations, architecture and modern software development practices.
• Demonstrated interest in emerging technologies, AI-enabled ways of working and evolving Agile delivery practices.

Responsabilidades

• Facilitate & collaborate between Agile teams and Product Owners of internal and external business units to develop solutions that support business needs.
• Coach and support the Product Owner, Business Analyst, Architects and delivery teams in effective backlog management, prioritisation, refinement and readiness.
• Support the team in achieving business objectives by improving planning, flow, collaboration, and visibility of delivery risks and dependencies.
• Build effective relationships across the team, Product Owner, stakeholders and supporting teams, while promoting transparency around delivery progress, quality, capacity, risks, and dependencies.
• Exhibit Lean-Agile leadership and servant leadership principles.
• Monitor and use delivery metrics to identify opportunities to improve flow, predictability, quality, and delivery effectiveness.
• Help the team focus on daily and sprint goals in the context of Program Increment (PI) Objectives.
• Teach problem-solving techniques and help teams become self-managing and solution-oriented.
• Facilitate all team ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, Backlog Refinements, Retrospectives, and PI Planning sessions.
• Eliminate impediments and escalate organisational blockers when necessary.
• Foster a culture of quality, accountability, collaboration, continuous improvement, and high performance by coaching and supporting teams in developing effective ways of working.
• Coordinate inter-team dependencies and represent the team in Scrum of Scrums (SoS) and Agile Release Train (ART) activities.
• Help the team understand estimation techniques and value-based prioritisation.

Conocimientos

Servant Leadership

Stakeholder Engagement

Facilitation

Coaching

Mentoring

Conflict Resolution

Analytical Skills

Problem Solving

Verbal Communication

Written Communication

Agile Metrics

Data-Driven Mindset

Automation

AI-assisted tools

JIRA

Microsoft 365

Teams

Miro

Lucidchart

APIs

Integrations

Architecture

Agile delivery

Educación

Degree or Diploma in IT/CS/Engineering/Data Science

Herramientas

Jira

Microsoft 365

Teams

Miro

Lucidchart

Descripción del empleo

Enable Agile teams to deliver value effectively by fostering collaboration, continuous improvement, transparency, and healthy team dynamics. Support the adoption of practical tools, automation, and data-driven insights that improve delivery outcomes and team effectiveness.

Key Responsibilities:

• Facilitate & collaborate between Agile teams and Product Owners of internal and external business units to develop solutions that support business needs.
• Coach and support the Product Owner, Business Analyst, Architects and delivery teams in effective backlog management, prioritisation, refinement and readiness.
• Support the team in achieving business objectives by improving planning, flow, collaboration, and visibility of delivery risks and dependencies.
• Build effective relationships across the team, Product Owner, stakeholders and supporting teams, while promoting transparency around delivery progress, quality, capacity, risks, and dependencies.
• Exhibit Lean-Agile leadership and servant leadership principles.
• Monitor and use delivery metrics to identify opportunities to improve flow, predictability, quality, and delivery effectiveness.
• Help the team focus on daily and sprint goals in the context of Program Increment (PI) Objectives.
• Teach problem-solving techniques and help teams become self-managing and solution-oriented.
• Facilitate all team ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, Backlog Refinements, Retrospectives, and PI Planning sessions.
• Eliminate impediments and escalate organisational blockers when necessary.
• Foster a culture of quality, accountability, collaboration, continuous improvement, and high performance by coaching and supporting teams in developing effective ways of working.
• Coordinate inter-team dependencies and represent the team in Scrum of Scrums (SoS) and Agile Release Train (ART) activities.
• Help the team understand estimation techniques and value-based prioritisation.

Experience, knowledge and qualifications:

• Degree or Diploma in Information Technology, Computer Science, Engineering, Data Science, or related field.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• 8+ years as a Scrum Master or related experience.
• Proven experience leading Agile teams in complex digital transformation environments.
• Strong practical experience with Scrum, Kanban, SAFe and Lean-Agile principles.
• Experience facilitating continuous improvement through delivery metrics, team feedback and empirical data.
• Experience working with distributed, hybrid and cross-functional teams.
• Good understanding of software development lifecycles, technical delivery practices, dependencies, risks and delivery constraints.
• Proficiency with Agile delivery and the use of collaboration tools such as Jira, Microsoft 365, Teams, Miro, Lucidchart and similar applications.
• Strong understanding of Agile principles, flow, value delivery and continuous improvement.
• Sufficient technical understanding to engage effectively with Developers, Architects, BAs, QA and other technical stakeholders, including basic knowledge of APIs, integrations, architecture and modern software development practices.
• Demonstrated interest in emerging technologies, AI-enabled ways of working and evolving Agile delivery practices.

Competencies and skills:

• Strong servant leadership and stakeholder engagement skills, with the ability to build trust and foster collaboration across teams and organisational levels.
• Excellent facilitation, coaching, mentoring and conflict-resolution skills, enabling teams to become increasingly self-managing and collaborative.
• Strong analytical and problem-solving skills, with a focus on identifying root causes and enabling sustainable solutions.
• Highly self-motivated, adaptable, resilient and resourceful, with the ability to operate effectively in complex and changing environments.
• Strong verbal and written communication skills.
• Ability to operate effectively within fast-paced, complex, and dynamic technology delivery environments.
• Ability to manage multiple priorities and competing deadlines.
• Strong understanding of Agile metrics, flow, capacity, dependencies, value streams, and continuous improvement, with the ability to use data to identify bottlenecks and delivery risks.
• Encourage teams to leverage appropriate automation, AI-assisted tools, and data-driven insights where these improve team effectiveness and delivery outcomes.
• Data-driven mindset with the ability to interpret and communicate insights from dashboards, analytics, and predictive reporting.
• Ability to support organisational and team change associated with new technologies, ways of working, and digital transformation.
• Digital transformation awareness and continuous improvement mindset.
• Familiarity with modern software engineering practices and AI-assisted development approaches.

Skills

Certified Scrum Master (CSM) Professional Scrum Master (PSM) SAFe Scrum Master (SSM) Agile certification SCRUM Kanban SAFe Lean-Agile principles JIRA Microsoft 365 Teams miro Lucidchart Agile delivery APIs Integrations Architecture Modern software development practices AI-enabled ways of working Servant Leadership Stakeholder Engagement Facilitation Coaching Mentoring conflict resolution analytical skills problem-solving skills verbal communication Written Communication Agile Metrics Automation AI-assisted tools Data-Driven Mindset Digital Transformation Continuous Improvement