Senior Retirement Fund Configurations & Billing Admin

Alexforbes; Johannesburg; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Bursary & leadership development

E-learning forums

Financial planning support

Total rewards package

Power of One recognition

Lead incentives & referral bonuses

Retirement fund contributions 13% of C

Group risk cover

Medical & gap cover

Hybrid work model

Wi‑Fi allowance

Wellbeing programmes

My savings account

Job summary

Alexforbes seeks a detail-oriented Installations Billing & Configurations Senior Administrator to join the Employee Benefits Administration team. You will onboard new retirement fund business, configure fund rules on administration systems, and support billing activities to ensure accurate retirement fund processes.

The role requires strong analytical skills, data reconciliation experience, and the ability to collaborate with clients and internal stakeholders.

Qualifications

• Matric + a Certificate or Diploma (NQF 5) is required.
• Studies towards Employee Benefits, Pension Fund Administration, or Business Administration are advantageous.
• Strong computer literacy, particularly MS Office.

Responsibilities

• Perform monthly contribution reconciliations.
• Support pensioner payroll balancing and processing activities.
• Assist with the processing of retirement fund claims.
• Ensure accurate reporting and administration in line with legislative requirements.
• Analyse fund rules, policies, and operational requirements to configure administration systems accurately.
• Implement fund rule amendments and configuration changes within agreed timelines.
• Support the installation and conversion of retirement funds onto administration platforms.
• Prepare scheme analyses, project plans, and implementation documentation.
• Conduct data analysis, reconciliations, and quality checks during fund implementations and conversions.
• Participate in client and stakeholder meetings, providing status updates and solutions.
• Build and maintain strong relationships with clients, payroll teams, HR representatives, and internal stakeholders.
• Deliver onboarding, process, and administration training to clients where required.
• Respond to client queries and ensure service standards are consistently met.
• Ensure a positive customer experience across all interactions.
• Maintain high standards of accuracy and quality across all work delivered.
• Ensure compliance with applicable legislation, service level agreements, and company procedures.
• Support audit requirements and year-end processes where applicable.
• Promote a zero-error culture and continuous improvement mindset.

Skills

Attention to detail

Planning & organising

Analytical thinking

Data analysis

Stakeholder management

MS Office

Education

Matric + Cert/Diploma (NQF 5)

Studies towards Employee Benefits / Pension Fund Admin

Job description

Alexforbes seeks a detail-oriented Installations Billing & Configurations Senior Administrator to join the Employee Benefits Administration team. You will onboard new retirement fund business, configure fund rules on administration systems, and support billing activities to ensure accurate retirement fund processes.

The role requires strong analytical skills, data reconciliation experience, and the ability to collaborate with clients and internal stakeholders.