Senior Retirement Fund Admin & Team Lead

Alexforbes; Johannesburg; Hybrid; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Bursary program

Leadership development programmes

E-learning forums

Financial planning support

Competitive total rewards

Power of One recognition programme

Lead incentives

Job summary

Alexforbes is seeking an experienced Manager to lead a team responsible for the administration of stand-alone retirement funds. The role focuses on operational excellence, superior client service, regulatory compliance, and effective team leadership in a fast-paced environment.

You will oversee end-to-end fund administration, manage stakeholder relationships, present at trustee meetings, and drive continuous improvement across processes.

Qualifications

• Relevant degree or equivalent industry experience.
• 7+ years' experience within retirement fund administration.
• 4+ years' experience leading and managing teams.
• Strong understanding of stand-alone retirement funds and fund administration processes.
• Experience managing all major benefit claim types, reconciliations and billing.
• Experience preparing and presenting trustee reports.
• Excellent client relationship and stakeholder management skills.
• Strong leadership, communication and problem-solving skills.
• Ability to thrive in a high-pressure, deadline-driven environment.
• Experience with fund governance and regulatory reporting.
• Strong commercial and financial acumen.

Responsibilities

• Lead and manage a team of administration professionals.
• Oversee the administration of stand-alone retirement funds.
• Manage all benefit claim types, including death, withdrawal, disability and retirement claims.
• Prepare and review trustee board packs, governance reports and fund-related reporting.
• Attend and present at trustee meetings and client engagements.
• Ensure service delivery standards, compliance requirements and operational controls are maintained.
• Manage fund allocations, reconciliations and year-end processes.
• Develop, coach and mentor team members to build a high-performing and engaged team.
• Identify opportunities to improve operational efficiency and client outcomes.
• Build and maintain strong relationships with clients and internal stakeholders.

Skills

Team leadership

Stakeholder management

Regulatory knowledge

Client service

Education

Degree

Job description

Alexforbes is seeking an experienced Manager to lead a team responsible for the administration of stand-alone retirement funds. The role focuses on operational excellence, superior client service, regulatory compliance, and effective team leadership in a fast-paced environment.

You will oversee end-to-end fund administration, manage stakeholder relationships, present at trustee meetings, and drive continuous improvement across processes.