Senior Retail Sales Associate (Remote)

Placements24; Midrand; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Professional development and virtual培训

Remote work culture with team check‑in

Job summary

Placements24 is seeking a Senior Retail Sales Associate for a fully remote role in South Africa. You will lead virtual consultations, drive online sales, and manage orders, inventory, and logistics from home. The position rewards targets with bonuses and requires strong communication and CRM/e-commerce proficiency.

Join a dynamic team embracing remote collaboration, regular check-ins, and opportunities for professional development while delivering excellent customer experiences online.

Qualifications

• 3+ years in a customer-facing retail sales role, with at least 1 year in a senior or supervisory capacity.
• Proven track record of achieving sales targets, preferably in an online or remote sales environment.
• Excellent communication, interpersonal, and active listening skills tailored for virtual interactions.
• Proficiency in using CRM software, e-commerce platforms, and virtual meeting tools.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively in a remote setting.
• A dedicated home office setup with reliable internet connectivity.

Responsibilities

• Conduct virtual consultations and product demonstrations for prospective customers via video calls and online platforms.
• Manage customer inquiries and provide product information and solutions through various digital channels, including email, chat, and social media.
• Process customer orders accurately, manage inventory levels, and coordinate shipping and logistics for remote fulfillment.
• Develop and implement online sales strategies to meet and exceed individual and team sales targets.
• Provide post-sales support, including handling returns, exchanges, and addressing customer concerns with professionalism and efficiency.
• Collaborate with the marketing team to create engaging online content and promotions.

Skills

Customer-facing

Sales targets achievement

Communication skills

CRM software

E-commerce platforms

Video conferencing tools

Remote work setup

Tools

CRM software

E-commerce platforms

Video conferencing tools

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic team in a fully remote capacity. This pivotal role involves leveraging digital tools and platforms to engage with customers, drive sales, and provide exceptional service from a remote location. You will be at the forefront of evolving retail strategies, using innovative approaches to connect with a broad customer base. This position offers the unique advantage of working from home while contributing significantly to the company's sales targets and customer satisfaction metrics, fostering a collaborative remote work environment that values initiative and customer-centricity.

Key Responsibilities

• Conduct virtual consultations and product demonstrations for prospective customers via video calls and online platforms.
• Manage customer inquiries and provide product information and solutions through various digital channels, including email, chat, and social media.
• Process customer orders accurately, manage inventory levels, and coordinate shipping and logistics for remote fulfillment.
• Develop and implement online sales strategies to meet and exceed individual and team sales targets.
• Provide post-sales support, including handling returns, exchanges, and addressing customer concerns with professionalism and efficiency.
• Collaborate with the marketing team to create engaging online content and promotions.

Requirements

• Minimum of 3 years of experience in a customer-facing retail sales role, with at least 1 year in a senior or supervisory capacity.
• Proven track record of achieving sales targets, preferably in an online or remote sales environment.
• Excellent communication, interpersonal, and active listening skills tailored for virtual interactions.
• Proficiency in using CRM software, e-commerce platforms, and virtual meeting tools.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively in a remote setting.
• A dedicated home office setup with reliable internet connectivity.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and public holidays.
• Opportunities for professional development and virtual training programs.
• A supportive and collaborative remote work culture with regular team check-ins and virtual social events.