Senior Retail Lead – Elevate Customer Experience & Sales

Yuppiechef Online (Pty) Ltd; Pretoria; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical Aid

Life Insurance

Retirement Plan

Assistance Programme

Staff Discount

Annual Leave

Job summary

Yuppiechef Online (Pty) Ltd in Pretoria is seeking a store leader to oversee daily store operations, ensure outstanding customer experiences, and drive sales in a premium retail environment.

You'll lead a team of retail associates, train staff on policies and product knowledge, manage stock levels, and collaborate with management to boost performance while maintaining store standards and safety.

Qualifications

• Minimum 3 - 5 years experience in a premium brand in a retail environment with a knowledge of sales principles
• Knowledge of various POS and stock management systems
• Experience in a customer-centric brand
• Grade 12 / Matriculation
• Advantageous: Supervisory experience

Responsibilities

• Oversee daily store operations, including opening and closing procedures.
• Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
• Train new employees on store policies, product knowledge, and sales techniques.
• Monitor inventory levels and coordinate with management to ensure stock availability.
• Maintain store appearance and cleanliness standards to provide an inviting atmosphere for customers.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner.
• Assist in scheduling and managing employee shifts to optimize staffing levels.
• Implement company policies and procedures to ensure compliance with safety regulations and operational standards.
• Collaborate with management to develop strategies for increasing sales and improving overall store performance.
• Perform other duties as assigned to support the smooth operation of the store.

Skills

Store operations

Team leadership

Customer service

Sales targets

Stock management

Training staff

Education

Matric/Grade 12

Tools

POS systems

Job description

Yuppiechef Online (Pty) Ltd in Pretoria is seeking a store leader to oversee daily store operations, ensure outstanding customer experiences, and drive sales in a premium retail environment.

You'll lead a team of retail associates, train staff on policies and product knowledge, manage stock levels, and collaborate with management to boost performance while maintaining store standards and safety.