Senior Remote Technical Support Specialist

iStaff Recruitment; Cape Town; Remoto; ZAR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

iStaff Recruitment is seeking a dedicated Technical Support Specialist to join a fully remote support team. You will provide timely technical assistance to customers, diagnosing hardware, software, and network issues, and guiding users through step-by-step solutions.

The ideal candidate is patient, detail-oriented, with strong problem-solving skills and excellent communication abilities, capable of explaining complex technical concepts to users with varying levels of expertise.

Competenze

• Experience providing technical support via phone, email or chat.
• Ability to diagnose hardware, software and network issues.
• Strong communication skills for varying levels of technical expertise.

Mansioni

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through installation, configuration, and troubleshooting processes.
• Document customer interactions, issues, and resolutions in a ticketing system.
• Escalate complex technical issues to appropriate internal teams when necessary.

Conoscenze

Technical support

Communication skills

Problem solving

Customer service

Attention to detail

Strumenti

Ticketing system

Remote support tools

Descrizione del lavoro

iStaff Recruitment is seeking a dedicated Technical Support Specialist to join a fully remote support team. You will provide timely technical assistance to customers, diagnosing hardware, software, and network issues, and guiding users through step-by-step solutions.

The ideal candidate is patient, detail-oriented, with strong problem-solving skills and excellent communication abilities, capable of explaining complex technical concepts to users with varying levels of expertise.