Senior Remote IT Support Engineer

Placements24

LegKraal Gate

Hybrid

ZAR 450,000 - 650,000

Full time

8 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Bonus potential

Health insurance

Dental insurance

Vision insurance

PTO

Company equipment

Professional development

Job summary

Placements24 is seeking a Remote Technical Support Specialist to join a fully remote team. You will support users in Mahikeng and surrounding areas, handling advanced troubleshooting and ensuring minimal downtime.

Ideal candidates have 5+ years in IT support, proficiency with remote tools and ticketing systems, and relevant certifications (CCNA/MCSA preferred). The role offers a fully remote setup, comprehensive benefits, and opportunities for professional development.

Qualifications

Minimum 5 years of experience in technical support or IT specialist role.
Advanced proficiency in troubleshooting operating systems, applications, and network infrastructure.
Excellent analytical, problem-solving, and diagnostic skills.
Strong verbal and written communication skills, capable of conveying technical information effectively.
Proficiency with remote support tools, ticketing systems, and IT management software.

Responsibilities

Provide expert-level remote technical support for hardware, software, and network issues.
Diagnose and resolve intricate technical problems, documenting solutions.
Assist users via remote access tools, phone, and email with clear communication.
Develop and maintain technical documentation and user guides.
Collaborate with IT and development teams to resolve systemic issues.
Proactively monitor systems and user feedback to prevent problems.