Senior Remote IT Support Engineer

Placements24

Bloemfontein

Híbrido

ZAR 350.000 - 600.000

Jornada completa

Hace 6 días

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Ventajas ofrecidas por este puesto de trabajo

Remote work

Health insurance

Retirement plan

Training & certifications

Paid time off

Descripción de la vacante

WhatJobs Direct is seeking a skilled Remote Technical Support Specialist to join a fully remote team, servicing customers primarily in the Bloemfontein region. You will diagnose, troubleshoot, and resolve complex technical issues for a diverse customer base from a home office.

Ideal candidates have 4+ years in technical support, strong OS/network knowledge, and experience with remote tools and ticketing systems. This remote-first role offers flexible hours and opportunities for certifications.

Formación

4+ years in technical remote support.
Strong knowledge of Windows, macOS, Linux.
Proficient with remote desktop and ticketing tools.
Ability to diagnose and troubleshoot complex issues.
Excellent written and verbal communication.

Responsabilidades

Provide advanced remote technical support for hardware, software, and network issues.
Diagnose and resolve complex user problems with minimal disruption.
Guide customers through detailed troubleshooting steps and configurations.
Document issues, steps, and resolutions in the ticketing system.
Escalate unresolved issues to senior teams or vendors when needed.
Contribute to technical documentation and knowledge base articles.
Stay updated with technologies and product updates for informed support.
Collaborate with remote team to identify systemic issues and propose solutions.