Senior Remote Customer Success Manager

Placements24; Soweto; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based bonuses

Medical aid

Retirement funding

Learning and development

Descripción de la vacante

Placements24 is seeking a Senior Remote Customer Success Manager to lead enterprise accounts for a prominent SaaS provider. This fully remote role in South Africa requires proactive relationship management and strategic planning to maximize client value.

You will oversee onboarding, define success plans, and drive renewals and expansions while collaborating with Sales, Product, and Support teams. A strong emphasis on communication and cross-functional leadership is essential.

Formación

• 5+ years in Customer Success, Account Management, or related client-facing role in SaaS.
• Proven ability to manage enterprise accounts and drive retention and growth.
• Excellent communication and stakeholder management at all levels.
• Strong strategic thinking, problem-solving, and cross-functional collaboration.

Responsabilidades

• Manage a portfolio of enterprise clients and foster long-term relationships.
• Develop and execute success plans to achieve clients' business outcomes.
• Conduct regular business reviews (QBRs) to demonstrate value and identify growth.

Conocimientos

Enterprise accounts

SaaS experience

CRM platforms

Customer success

Remote work

Educación

Bachelor's degree in Business/Marketing

Herramientas

Salesforce

Gainsight

ChurnZero

Descripción del empleo

About the Role

Our client, a prominent SaaS provider, is looking for an experienced and results-driven Senior Remote Customer Success Manager to join their expanding team. This is a fully remote position, allowing you to work from anywhere in South Africa, ideally based near Soweto, Gauteng . You will be responsible for building and maintaining strong relationships with a portfolio of key clients, ensuring they maximize the value from our client's software solutions. This role requires exceptional communication, strategic thinking, and a deep understanding of customer needs. We seek a proactive leader who can drive customer retention, identify expansion opportunities, and serve as a trusted advisor to our clients. As a remote-first company, we champion a culture of autonomy, collaboration, and continuous improvement.

Key Responsibilities

• Manage a portfolio of enterprise-level clients, fostering strong, long-term relationships.
• Develop and execute success plans for clients to ensure they achieve their desired business outcomes.
• Conduct regular business reviews (QBRs) with clients to demonstrate value and identify areas for growth.
• Monitor client health scores and proactively address any risks or challenges.
• Onboard new clients, ensuring a smooth and effective transition to our client's platform.
• Identify opportunities for upsells, cross-sells, and account expansion.
• Serve as the primary point of contact for client escalations and issue resolution.
• Collaborate with Sales, Product, and Support teams to advocate for client needs.
• Gather client feedback and provide insights to inform product development and service enhancements.
• Contribute to the development of best practices and playbooks for customer success.

Requirements

• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven track record of managing enterprise accounts and driving customer retention and growth.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with stakeholders at all levels.
• Strong strategic thinking and problem-solving abilities.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• A deep understanding of SaaS business models and customer lifecycle management.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Experience in managing complex projects and cross-functional initiatives.
• Must be located within a commutable distance to Soweto, Gauteng for occasional team events.

Benefits

• This fully remote role offers a highly competitive salary, performance-based bonuses, and comprehensive benefits including medical aid and retirement funding.
• Enjoy unparalleled flexibility and work-life balance.
• Access to continuous learning and professional development opportunities.
• Be part of an innovative and rapidly growing company with a strong focus on employee success.
• Contribute to a dynamic and supportive remote team culture.
• Opportunities for career advancement are substantial.
• We provide the necessary tools and technology to excel in your role.