Remote Customer Success Manager - Sandton

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health, dental, and vision insurance

Flexible remote work arrangements

Generous paid time off

Professional development opportunities

Home office stipend

Team-building and collaborative remote

Job summary

Placements24 is seeking an experienced Remote Customer Success Manager to champion client satisfaction and retention in a remote-first setup. You will build trusted advisor relationships, drive value from our platform, and partner with Sales, Product, and Support to ensure a seamless client experience.

You will monitor client health, conduct business reviews, and identify opportunities for upselling while thriving in a flexible, home-office environment.

Qualifications

• Proven experience in customer success, account management, or a related client-facing role.
• Demonstrated ability to build and maintain strong relationships with enterprise clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Experience with CRM software (Salesforce, HubSpot) and customer success platforms.
• Ability to analyze data and derive actionable insights to improve client outcomes.
• Proactive, self-motivated, and capable of working independently in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Experience in (Industry Specific to Company - e.g., SaaS, Technology) is a strong plus.
• A passion for helping customers succeed and a solution-oriented mindset.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Proactively engage with clients to understand their business objectives and challenges.
• Drive adoption and utilization of our client's products/services to ensure clients achieve maximum value.
• Monitor client health and identify opportunities for upselling or cross-selling.
• Conduct regular business reviews and strategy sessions with clients.
• Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
• Collaborate with internal teams (Sales, Product, Support) to ensure a seamless client experience.
• Identify and mitigate churn risks through proactive engagement and issue resolution.
• Gather client feedback and communicate insights to product and sales teams.
• Contribute to customer success best practices and knowledge sharing within the team.

Skills

Customer Success

Account Management

Relationship Building

Communication

Remote work

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is seeking an experienced and proactive Remote Customer Success Manager to champion client satisfaction and retention. This pivotal role is designed for a remote-first professional who excels at building strong relationships, understanding client needs, and driving value from our services. You will be a trusted advisor to our clients, ensuring they achieve their desired outcomes through our platform. This position is fully remote, allowing you to work from anywhere within your preferred time zone, providing ultimate flexibility. We are looking for a strategic thinker with exceptional interpersonal skills and a proven track record in customer-facing roles. Your expertise will be key to fostering long-term partnerships and contributing to our client's growth. Join our client's innovative team and make a significant impact from the comfort of your own home.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Proactively engage with clients to understand their business objectives and challenges.
• Drive adoption and utilization of our client's products/services to ensure clients achieve maximum value.
• Monitor client health and identify opportunities for upselling or cross-selling.
• Conduct regular business reviews and strategy sessions with clients.
• Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
• Collaborate with internal teams (Sales, Product, Support) to ensure a seamless client experience.
• Identify and mitigate churn risks through proactive engagement and issue resolution.
• Gather client feedback and communicate insights to product and sales teams.
• Contribute to customer success best practices and knowledge sharing within the team.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role.
• Demonstrated ability to build and maintain strong relationships with enterprise clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to analyze data and derive actionable insights to improve client outcomes.
• Proactive, self-motivated, and capable of working independently in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Experience in (Industry Specific to Company - e.g., SaaS, Technology) is a strong plus.
• A passion for helping customers succeed and a solution-oriented mindset.

Benefits

• Our client offers a highly competitive salary package with performance-based incentives and bonuses.
• Comprehensive health, dental, and vision insurance are provided.
• Flexible remote work arrangements offer unparalleled work-life balance.
• Generous paid time off, including vacation, personal days, and holidays.
• Opportunities for professional development, including online courses and conference attendance.
• A supportive and collaborative remote team culture.
• Access to cutting-edge technology and tools.
• Company-provided equipment and a home office stipend.
• Regular virtual team-building events and social activities.
• Our client is dedicated to fostering a positive and inclusive remote work environment where every employee can thrive.