Remote Customer Success Advocate

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Highly competitive salary with medical

Retirement benefits

Home office setup support

Performance-based bonuses and career-#

Job summary

WhatJobs Direct is seeking a Customer Success Advocate to work remotely from anywhere in South Africa. You will build strong client relationships, understand goals, and guide customers toward value and retention.

Responsibilities include onboarding, business reviews, upsell opportunities, and advocating for customers within the company. A remote-friendly environment and growth opportunities are offered.

Qualifications

• Proven experience in Customer Success, Account Management, or a related client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Strong ability to build rapport and maintain long-term customer relationships.
• Experience with CRM and Customer Success platforms (e.g., Gainsight, ChurnZero).
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Proactively engage with a portfolio of customers to ensure they are maximizing value from our offerings.
• Develop a deep understanding of customer business goals and objectives.
• Conduct regular check-ins, business reviews, and onboarding sessions.
• Identify opportunities for customer growth, upsell, and cross-sell.
• Serve as a trusted advisor and advocate for customers within the company.
• Address customer concerns and issues, coordinating with internal teams for swift resolution.
• Monitor customer health and usage patterns, intervening when necessary.
• Contribute to the development of customer success strategies and best practices.
• Gather and relay customer feedback to product and marketing teams.
• Drive adoption and engagement with new features and services.

Skills

Customer Success

Account Management

Communication

Interpersonal Skills

Presentation Skills

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Gainsight

ChurnZero

CRM software

Job description

About the Role

WhatJobs Direct is excited to offer a fully remote position for a Customer Success Advocate. This critical role focuses on ensuring our customers achieve their desired outcomes while using our products and services. Operating remotely from anywhere within South Africa, you will build strong relationships with clients, understand their needs, and proactively guide them towards success. As a remote-first organization, we are committed to providing you with the resources and support needed to excel. This is an ideal role for a relationship-builder who is passionate about driving customer value and retention. Your efforts will directly impact customer loyalty and growth.

Key Responsibilities

• Proactively engage with a portfolio of customers to ensure they are maximizing value from our offerings.
• Develop a deep understanding of customer business goals and objectives.
• Conduct regular check‑ins, business reviews, and onboarding sessions.
• Identify opportunities for customer growth, upsell, and cross‑sell.
• Serve as a trusted advisor and advocate for customers within the company.
• Address customer concerns and issues, coordinating with internal teams for swift resolution.
• Monitor customer health and usage patterns, intervening when necessary.
• Contribute to the development of customer success strategies and best practices.
• Gather and relay customer feedback to product and marketing teams.
• Drive adoption and engagement with new features and services.

Requirements

• Proven experience in Customer Success, Account Management, or a related client‑facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Strong ability to build rapport and maintain long‑term customer relationships.
• Experience with CRM and Customer Success platforms (e.g., Gainsight, ChurnZero).
• Analytical mindset with the ability to interpret data and identify trends.
• Self‑motivated and able to work independently in a remote environment.
• Excellent organizational and time management skills.
• A proactive approach to problem‑solving and customer advocacy.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Familiarity with the Gauteng business landscape is beneficial.

Benefits

• This fully remote position comes with a highly competitive salary, comprehensive medical and retirement benefits, and substantial opportunities for professional development.
• We foster a collaborative and supportive virtual work culture.
• Employees receive support for setting up their home office, access to continuous learning resources, and potential for performance‑based bonuses.
• Career advancement opportunities are abundant for high‑performing individuals within our growing organization.