Senior Remote Cloud Support Engineer (AWS/Azure/GCP)

Placements24; Polokwane; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Paid time off

Career development

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer specializing in cloud services. You will provide advanced troubleshooting for AWS/Azure/GCP environments, diagnose issues, and optimize cloud performance from a fully remote setup.

With 5+ years in cloud tech and strong communication, you will guide customers, document solutions, and collaborate with engineering teams to resolve complex defects while maintaining SLA commitments and security best practices.

Qualifications

• Minimum 5 years in technical support or system engineering with cloud focus
• Deep knowledge of cloud platforms (AWS, Azure, GCP) and cloud architecture
• Strong diagnostic and troubleshooting skills in distributed systems
• Proficient in scripting (Python/Bash) a plus
• Excellent communication and interpersonal abilities

Responsibilities

• Provide advanced technical support and troubleshooting for cloud-based services and infrastructure
• Diagnose and resolve complex issues across compute, storage, networking, and databases in cloud environments
• Monitor performance and proactively address potential problems
• Collaborate with engineering to report and resolve product defects and bugs
• Create and maintain technical documentation, guides, and knowledge base articles
• Assist customers with configuration, deployment, and management of cloud resources
• Respond to inquiries within defined SLAs
• Stay updated on cloud technologies and best practices
• Advise customers on optimizing cloud usage for performance, security, and cost
• Provide on-call support as part of rotation

Job description

Placements24 is seeking an experienced Remote Technical Support Engineer specializing in cloud services. You will provide advanced troubleshooting for AWS/Azure/GCP environments, diagnose issues, and optimize cloud performance from a fully remote setup.

With 5+ years in cloud tech and strong communication, you will guide customers, document solutions, and collaborate with engineering teams to resolve complex defects while maintaining SLA commitments and security best practices.