Remote Enterprise Cloud Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Remote work

Career development opportunities

Job summary

Placements24 is seeking a seasoned Customer Support Specialist to deliver Tier 2/3 technical support for our enterprise cloud platform. You will diagnose complex issues, guide clients, and collaborate across engineering, product, and sales to improve the service.

The role emphasizes strong communication, deep cloud knowledge (AWS/Azure/GCP), and experience with Salesforce or Zendesk in a fully remote, globally scoped environment.

Qualifications

• Minimum 5 years of experience in enterprise-level technical support, preferably in SaaS or cloud computing.
• Strong troubleshooting skills for complex software and system issues.
• Solid understanding of cloud technologies (AWS, Azure, GCP) and related services.
• Excellent communication, presentation, and interpersonal skills for senior technical and business stakeholders.

Responsibilities

• Provide Tier 2/3 technical support to enterprise clients for our cloud platform.
• Diagnose and resolve configuration, integration, and performance issues.
• Manage the lifecycle of support requests from initial contact to resolution.
• Collaborate with engineering, product, and sales to drive product improvements.
• Develop and maintain troubleshooting guides and best-practice articles.
• Conduct remote client training sessions and knowledge-sharing workshops.

Skills

Enterprise support

Cloud technologies

CRM systems

Remote collaboration

Stakeholder communication

Education

Bachelor's degree in CS/IT

Tools

Salesforce

Zendesk

Job description

Placements24 is seeking a seasoned Customer Support Specialist to deliver Tier 2/3 technical support for our enterprise cloud platform. You will diagnose complex issues, guide clients, and collaborate across engineering, product, and sales to improve the service.

The role emphasizes strong communication, deep cloud knowledge (AWS/Azure/GCP), and experience with Salesforce or Zendesk in a fully remote, globally scoped environment.