Senior Remote Assistant (1), Johannesburg

Mirna Butler Recruitment; Johannesburg; Remote; ZAR 167,000 - 223,000; Full time

Job summary

Mirna Butler Recruitment is seeking a Senior Remote Assistant (not remote) to join a busy practice in Johannesburg. This full-time position involves welcoming clients, delivering top-tier service and driving sales within a welcoming environment.

The ideal candidate will be fluent in Afrikaans and English, possess strong communication and people skills, and be comfortable working 45 hours per week, including weekends on rotation. Matric and applicable experience are valued.

Qualifications

• Matric (minimum requirement).
• Sales and/or customer-facing experience advantageous.
• Administrative experience advantageous.
• Fluent in Afrikaans and English.
• Willing to work retail hours (45 hours/week), including weekends on rotation.
• Full-time, practice-based position (not remote).

Responsibilities

• Greet and assist clients in a warm, professional manner.
• Build strong relationships with clients.
• Engage with new people daily and adapt communication styles.
• Provide high standard customer service and product guidance.
• Contribute to sales targets and practice objectives.
• Represent the practice professionally in client interactions.

Skills

Verbal communication

Interpersonal skills

People skills

Professional appearance

Customer-focused

Confidence

Teamwork

Initiative

Education

Matric

Job description

Our client is looking for a Senior Remote Assistant (1) to join their team in Johannesburg. Despite the title, this is not a remote position — the successful candidate will work full-time within the practice and play an important role in creating a welcoming and professional experience for every client.

If you are energetic, well-presented, self-motivated and driven to deliver an exceptional client experience, this could be the opportunity for you!

Minimum requirements

• Matric
• Previous sales and/or customer-facing experience will be advantageous
• Previous administrative experience will be advantageous
• Fluent in Afrikaans and English
• Able to work effectively in a fast-paced, people-focused practice environment
• Must be willing to work retail hours (45 hours per week), including weekends on a rotational basis, with every second weekend off
• Must understand that this is a full-time, practice-based position and not a remote working role

Skills required

• Excellent verbal communication and interpersonal skills
• Confident and comfortable engaging with new people on a daily basis
• Strong people skills with a natural ability to build rapport and establish positive relationships
• Self-confident, driven and motivated with a positive attitude
• Professional, neat and well-presented appearance
• Customer-focused with a genuine interest in providing an exceptional client experience
• Comfortable working with different personalities and adapting to various client needs
• Strong initiative with the ability to proactively assist clients and contribute to the success of the practice

Duties and responsibilities

• Work full-time within the practice and interact with a diverse range of clients and people on a daily basis
• Welcome clients in a warm, professional and confident manner, creating a positive first impression of the practice
• Build strong professional relationships with clients by demonstrating genuine interest, approachability and excellent interpersonal skills
• Engage confidently with new people on a daily basis and adapt communication style according to different personalities, needs and situations
• Create a comfortable and welcoming environment where clients feel valued, respected and at ease
• Communicate clearly, confidently and professionally with clients, colleagues and relevant stakeholders
• Listen attentively to clients, understand their needs and provide appropriate assistance and guidance throughout their experience
• Deliver a high standard of customer service by ensuring that clients receive professional, friendly and attentive support
• Apply sales skills and a customer-focused approach to identify client needs and confidently promote suitable products and services
• Contribute towards achieving sales targets and practice objectives through a driven, proactive and results-oriented approach
• Assist in creating a positive client experience that encourages customer satisfaction, loyalty and repeat business
• Manage client interactions professionally and remain calm, positive and approachable when dealing with different personalities and situations
• Demonstrate confidence when engaging with clients and colleagues while maintaining a professional and respectful manner
• Work effectively as part of a team and contribute towards a positive, supportive and professional practice environment
• Maintain a neat, professional and well-presented appearance that reflects the standards and image of the practice
• Demonstrate strong verbal communication skills and the ability to communicate information clearly and effectively
• Take initiative in identifying opportunities to assist clients and contribute towards the overall success of the practice
• Remain motivated, energetic and driven while managing a busy, people-focused environment
• Represent the practice professionally during all client interactions and ensure a consistently high standard of service is maintained

Remuneration

Arrangement from R 15 000 - R 20 000 Cost to Company, depending on experience