Senior Onsite Client Experience Lead

Mirna Butler Recruitment; Richards Bay; Remote; ZAR 167,000 - 223,000; Full time

Job summary

Mirna Butler Recruitment has a client-based vacancy for a Senior Remote Assistant role in Richards Bay. The position is full-time in the practice, not remote, and focuses on delivering a welcoming, professional client experience daily.

The role requires energetic, well-presented, self-motivated individuals with sales/customer-facing experience and fluent Afrikaans and English. Retail hours apply, including every second weekend off.

Qualifications

• Matric is required.
• Previous sales and/or customer-facing experience is advantageous.
• Administrative experience will be advantageous.
• Fluent in Afrikaans and English.
• Able to work in a fast-paced, people-focused practice environment.
• Must work retail hours (45 hours per week), including weekends on a rotation with every second weekend off.
• This is a full-time, practice-based position and not a remote role.

Responsibilities

• Welcome clients in a warm, professional and confident manner, creating a positive first impression of the practice.
• Build strong professional relationships with clients with excellent interpersonal skills.
• Engage confidently with new people daily and adapt communication style to different personalities and needs.
• Create a comfortable and welcoming environment where clients feel valued and at ease.
• Communicate clearly and professionally with clients, colleagues and stakeholders.
• Listen attentively to clients, understand their needs and provide appropriate guidance.
• Deliver high-standard customer service with friendly and attentive support.
• Apply sales skills to identify client needs and promote suitable products/services.
• Contribute toward achieving sales targets and practice objectives through a proactive approach.
• Assist in creating a positive client experience that encourages loyalty and repeat business.
• Manage client interactions professionally and remain calm and approachable with different personalities.
• Demonstrate confidence when engaging with clients and colleagues while maintaining professionalism.
• Work effectively as part of a team and contribute to a positive practice environment.
• Maintain a neat, professional appearance reflecting the practice's standards.
• Demonstrate strong verbal communication and the ability to convey information clearly.
• Take initiative to identify opportunities to assist clients and contribute to the practice's success.
• Remain motivated and energetic in a busy, people-focused environment.
• Represent the practice professionally during all client interactions and uphold high service standards.

Skills

Verbal communication

Interpersonal skills

People skills

Customer service

Retail experience

Professional presentation

Teamwork

Proactive client service

Education

Matric

Job description

Mirna Butler Recruitment has a client-based vacancy for a Senior Remote Assistant role in Richards Bay. The position is full-time in the practice, not remote, and focuses on delivering a welcoming, professional client experience daily.

The role requires energetic, well-presented, self-motivated individuals with sales/customer-facing experience and fluent Afrikaans and English. Retail hours apply, including every second weekend off.