Senior Remote Assistant, Richards Bay

Mirna Butler Recruitment; Richards Bay; Remote; ZAR 167,000 - 223,000; Full time

Job summary

Mirna Butler Recruitment has a client-based vacancy for a Senior Remote Assistant role in Richards Bay. The position is full-time in the practice, not remote, and focuses on delivering a welcoming, professional client experience daily.

The role requires energetic, well-presented, self-motivated individuals with sales/customer-facing experience and fluent Afrikaans and English. Retail hours apply, including every second weekend off.

Qualifications

• Matric is required.
• Previous sales and/or customer-facing experience is advantageous.
• Administrative experience will be advantageous.
• Fluent in Afrikaans and English.
• Able to work in a fast-paced, people-focused practice environment.
• Must work retail hours (45 hours per week), including weekends on a rotation with every second weekend off.
• This is a full-time, practice-based position and not a remote role.

Responsibilities

• Welcome clients in a warm, professional and confident manner, creating a positive first impression of the practice.
• Build strong professional relationships with clients with excellent interpersonal skills.
• Engage confidently with new people daily and adapt communication style to different personalities and needs.
• Create a comfortable and welcoming environment where clients feel valued and at ease.
• Communicate clearly and professionally with clients, colleagues and stakeholders.
• Listen attentively to clients, understand their needs and provide appropriate guidance.
• Deliver high-standard customer service with friendly and attentive support.
• Apply sales skills to identify client needs and promote suitable products/services.
• Contribute toward achieving sales targets and practice objectives through a proactive approach.
• Assist in creating a positive client experience that encourages loyalty and repeat business.
• Manage client interactions professionally and remain calm and approachable with different personalities.
• Demonstrate confidence when engaging with clients and colleagues while maintaining professionalism.
• Work effectively as part of a team and contribute to a positive practice environment.
• Maintain a neat, professional appearance reflecting the practice's standards.
• Demonstrate strong verbal communication and the ability to convey information clearly.
• Take initiative to identify opportunities to assist clients and contribute to the practice's success.
• Remain motivated and energetic in a busy, people-focused environment.
• Represent the practice professionally during all client interactions and uphold high service standards.

Skills

Verbal communication

Interpersonal skills

People skills

Customer service

Retail experience

Professional presentation

Teamwork

Proactive client service

Education

Matric

Job description

Our client is looking for a Senior Remote Assistant to join their team in Richards Bay. Despite the title, this is not a remote position — the successful candidate will work full-time within the practice and play an important role in creating a welcoming and professional experience for every client.

If you are energetic, well-presented, self-motivated and driven to deliver an exceptional client experience, this could be the opportunity for you!

Minimum requirements

• Matric

• Previous sales and/or customer-facing experience will be advantageous

• Previous administrative experience will be advantageous

• Fluent in Afrikaans and English

• Able to work effectively in a fast-paced, people-focused practice environment

• Must be willing to work retail hours (45 hours per week), including weekends on a rotational basis, with every second weekend off

• Must understand that this is a full-time, practice-based position and not a remote working role

Skills required

• Excellent verbal communication and interpersonal skills

• Confident and comfortable engaging with new people on a daily basis

• Strong people skills with a natural ability to build rapport and establish positive relationships

• Self-confident, driven and motivated with a positive attitude

• Professional, neat and well-presented appearance

• Customer-focused with a genuine interest in providing an exceptional client experience

• Comfortable working with different personalities and adapting to various client needs

• Strong initiative with the ability to proactively assist clients and contribute to the success of the practice

Duties and responsibilities

• Work full-time within the practice and interact with a diverse range of clients and people on a daily basis

• Welcome clients in a warm, professional and confident manner, creating a positive first impression of the practice

• Build strong professional relationships with clients by demonstrating genuine interest, approachability and excellent interpersonal skills

• Engage confidently with new people on a daily basis and adapt communication style according to different personalities, needs and situations

• Create a comfortable and welcoming environment where clients feel valued, respected and at ease

• Communicate clearly, confidently and professionally with clients, colleagues and relevant stakeholders

• Listen attentively to clients, understand their needs and provide appropriate assistance and guidance throughout their experience

• Deliver a high standard of customer service by ensuring that clients receive professional, friendly and attentive support

• Apply sales skills and a customer-focused approach to identify client needs and confidently promote suitable products and services

• Contribute towards achieving sales targets and practice objectives through a driven, proactive and results-oriented approach

• Assist in creating a positive client experience that encourages customer satisfaction, loyalty and repeat business

• Manage client interactions professionally and remain calm, positive and approachable when dealing with different personalities and situations

• Demonstrate confidence when engaging with clients and colleagues while maintaining a professional and respectful manner

• Work effectively as part of a team and contribute towards a positive, supportive and professional practice environment

• Maintain a neat, professional and well-presented appearance that reflects the standards and image of the practice

• Demonstrate strong verbal communication skills and the ability to communicate information clearly and effectively

• Take initiative in identifying opportunities to assist clients and contribute towards the overall success of the practice

• Remain motivated, energetic and driven while managing a busy, people-focused environment

• Represent the practice professionally during all client interactions and ensure a consistently high standard of service is maintained

Remuneration

Arrangement from R 15 000 - R 20 000 Cost to Company, depending on experience

IMPORTANT:

• Applications close 02 October 2026

• If you did not receive feedback within 14 days, please consider your application unsuccessful

• Only applications submitted via the Ditto Jobs platform will be considered

• Only candidates who meet all our client's minimum requirements will be contacted