Senior Private Concierge

Kendrick Recruitment; Middelpos; On-site; ZAR 305,000 - 365,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment is seeking an experienced Senior Private Concierge for an ultra-luxury safari camp in Western Cape. This live-in role oversees guest-facing operations to deliver world-class, personalised service in a prestigious safari environment.

You will manage complex guest requests, coordinate with lodge departments, and uphold the highest standards of professionalism and discretion to create unforgettable experiences.

Qualifications

• Experience in luxury hospitality environments.
• Background in senior guest-facing or concierge roles.
• Excellent organisational, communication, and interpersonal skills.

Responsibilities

• Provide exceptional, personalised service to guests, anticipating and exceeding their needs.
• Manage and coordinate guest activities, special requests, and unique experiences.
• Act as the primary point of contact for VIP guests and high-profile visitors.
• Mentor and guide junior concierge staff, ensuring consistent service excellence.
• Collaborate with lodge management and other departments to ensure smooth operations.
• Maintain meticulous records and schedules to guarantee seamless service delivery.
• Uphold the highest standards of professionalism, discretion, and hospitality.

Skills

Luxury hospitality

Senior guest-facing role

Organisational skills

Communication skills

Interpersonal skills

Job description

Senior Private Concierge | Ultra-Luxury Safari Camp | Ceres, Western Cape

Salary: ± R30,000 DOELive-in Position

Kendrick Recruitment is seeking an experienced and highly skilled Senior Private Concierge for an ultra-luxury safari camp in Ceres, Western Cape. This is a unique opportunity for a hospitality professional to take a leading role in delivering world-class, personalised service to guests in a prestigious and exclusive safari environment.

The successful candidate will be responsible for overseeing all guest-facing operations, ensuring that every aspect of a guest’s stay is seamless, memorable, and exceeds expectations. This includes managing complex requests, coordinating with lodge departments, and maintaining the highest standards of luxury hospitality.

Key Responsibilities:

• Provide exceptional, personalised service to guests, anticipating and exceeding their needs
• Manage and coordinate guest activities, special requests, and unique experiences
• Act as the primary point of contact for VIP guests and high-profile visitors
• Mentor and guide junior concierge staff, ensuring consistent service excellence
• Collaborate with lodge management and other departments to ensure smooth operations
• Maintain meticulous records and schedules to guarantee seamless service delivery
• Uphold the highest standards of professionalism, discretion, and hospitality

Requirements:

• Strong experience in luxury hospitality environments
• Proven background in senior guest-facing or concierge roles
• Excellent organisational, communication, and interpersonal skills
• Passion for personalised service and attention to detail
• Ability to work under pressure in a fast-paced, high-end environment
• Positive, professional, and proactive approach to guest service

This role offers a rare opportunity to work in a breathtaking safari lodge, creating unforgettable experiences for guests while leading a high-performing concierge team.