Senior Private Concierge

JVR Software; Ceres; On-site; ZAR 305,000 - 365,000; Full time

Benefits offered by this job

Live-in position

Job summary

Kendrick Recruitment is seeking a Senior Private Concierge for an ultra-luxury safari camp in Ceres, Western Cape. This live-in role demands delivering world-class, personalised guest service and overseeing all guest-facing operations to ensure seamless stays.

You will coordinate with lodge departments, mentor junior staff, and serve as the primary contact for VIP guests while upholding the highest standards of luxury hospitality and discretion.

Qualifications

• Experience in luxury hospitality environments.
• Background in senior guest-facing or concierge roles.
• Excellent organisational, communication and interpersonal skills.
• Passion for personalised service and attention to detail.
• Ability to work under pressure in a fast-paced, high-end environment.
• Positive, professional and proactive approach to guest service.

Responsibilities

• Provide exceptional, personalised service to guests and anticipate needs.
• Manage and coordinate guest activities, special requests and experiences.
• Act as the primary contact for VIP guests and high-profile visitors.
• Mentor and guide junior concierge staff to ensure service excellence.
• Collaborate with lodge management and departments for smooth operations.
• Maintain records and schedules to guarantee seamless service delivery.
• Uphold professionalism, discretion and luxury hospitality standards.

Skills

Luxury hospitality

Concierge leadership

Organisational skills

Communication skills

Interpersonal skills

Working under pressure

Job description

Senior Private Concierge | Ultra-Luxury Safari Camp | Ceres, Western Cape

Salary: R30,000 DOE
Live-in Position

Kendrick Recruitment is seeking an experienced and highly skilled Senior Private Concierge for an ultra-luxury safari camp in Ceres, Western Cape. This is a unique opportunity for a hospitality professional to take a leading role in delivering world-class, personalised service to guests in a prestigious and exclusive safari environment.

The successful candidate will be responsible for overseeing all guest-facing operations, ensuring that every aspect of a guests stay is seamless, memorable, and exceeds expectations. This includes managing complex requests, coordinating with lodge departments, and maintaining the highest standards of luxury hospitality.

Key Responsibilities:

• Provide exceptional, personalised service to guests, anticipating and exceeding their needs
• Manage and coordinate guest activities, special requests, and unique experiences
• Act as the primary point of contact for VIP guests and high-profile visitors
• Mentor and guide junior concierge staff, ensuring consistent service excellence
• Collaborate with lodge management and other departments to ensure smooth operations
• Maintain meticulous records and schedules to guarantee seamless service delivery
• Uphold the highest standards of professionalism, discretion, and hospitality

Requirements:

• Strong experience in luxury hospitality environments
• Proven background in senior guest-facing or concierge roles
• Excellent organisational, communication, and interpersonal skills
• Passion for personalised service and attention to detail
• Ability to work under pressure in a fast-paced, high-end environment
• Positive, professional, and proactive approach to guest service

This role offers a rare opportunity to work in a breathtaking safari lodge, creating unforgettable experiences for guests while leading a high-performing concierge team.