Senior Practice Coordinator (Optometry)

Dante Personnel; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Dante Personnel is seeking a communications-driven patient care coordinator in South Africa. The role focuses on delivering personalised patient experiences while guiding product selections and styling.

You will own the remote testing and booking processes, coordinating schedules and queues to keep the practice efficient. Strong admin and financial reconciliation skills are required to support daily operations.

Qualifications

• Candidates should demonstrate strong sales orientation and ability to style patients.
• Experience coordinating remote testing is advantageous.
• Ability to manage bookings, schedules and queues for smooth practice operations.
• Proficiency in daily admin tasks and basic financial reconciliations.
• Deliver high-level operational support to maintain efficient practice functioning.
• Build and maintain rapport with patients, delivering exceptional service.

Responsibilities

• Drive sales and patient styling to guide product selection and experiences.
• Lead branch-level remote testing initiatives for a seamless patient journey.
• Coordinate bookings and digital queues to keep the practice running smoothly.
• Support administrative workflows and ensure accurate financial reconciliations.

Skills

Sales & styling

Remote testing

Patient journey management

Administration & finance

Customer service

Relationship building

Job description

Minimum requirements:

• Drive Sales & Patient Styling – Deliver a personalised patient experience while confidently guiding patients on product selection and styling.
• Lead Remote Testing – Take ownership of the branch-level remote testing process, ensuring a seamless and professional experience.
• Manage the Patient Journey – Coordinate bookings, appointment schedules and digital queues to keep the practice running efficiently.
• Own Administration & Financial Processes – Manage daily administrative workflows and ensure accurate financial reconciliations.
• Support Practice Performance – Provide high-level operational support and contribute to the smooth, efficient running of the practice.
• Create Exceptional Patient Experiences – Build strong relationships, deliver outstanding customer service and ensure every patient interaction reflects the highest professional standards.