IT Systems Engineer

Vox; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Vox in Cape Town is seeking an experienced IT Systems Engineer to join the CPT IT team, reporting to the IT Services Manager. You will support Azure/Office 365, Entra ID, Intune, Purview, and back‑office servers, ensuring security and uptime across multi-site environments.

Ideal candidates have 5–10 years in similar roles, MCSE/Microsoft 365 certifications, strong governance and documentation habits, and are prepared for after‑hours work and standby as required.

Qualifications

• At least 5–10 years in a System Engineer/Support Admin role with complex IT systems.
• Strong expertise with Microsoft 365, Entra ID, Purview, Defender, Intune.
• Experience in managing Windows Server 2019/2022/2025 environments and SQL.
• Experience with backup solutions (Veeam, Avamar) and network security tools.
• Ability to document processes and support multi-site environments.

Responsibilities

• Install, configure, update, and maintain server software/hardware.
• Manage backups with Veeam and Azure Backup.
• Administer Windows network services: Entra ID, Active Directory, DNS, DHCP, LDAP, GPO, CA, Intune.
• Work with Microsoft Purview for compliance and information protection.
• Maintain security with FortiClient, Sophos XDR, Tenable and ISO27001 standards.
• Maintain LAN cabling and server room infra.
• Monitor uptime and provide 3rd level support.
• Ensure IT standards and policies are followed.
• Assist with IT projects and migrations.
• Maintain documentation of processes and reporting.
• Standby availability and after-hours as required.

Skills

Client focus

Team leadership

Multitasking

Organization

Attention to detail

Deadline oriented

Standby/on-call

Flexibility

Education

Matric

MCSE 2019+

MS365 / Azure Admin / Core Infrastructure

Office 365 qualification

Tools

Azure

Intune

Entra ID

Purview

Microsoft 365

SQL

Windows Server

VMware/Hyper-V

PowerShell

FortiClient

Sophos XDR

Job description

Reporting to the IT Services Manager, you will assist the IT Services Manager and Head of IT by supporting and managing the CPT IT team, back office servers and services. You will support our Azure/Office 365 cloud environment and identities (Entra ID, Intune, Compliance and Security), as well as all back office products, including Active Directory, SQL, our Helpdesk ticketing system, Anti-Virus/Malware, System Management, VMware and Citrix.

What You'll Be Doing:

• Installing, configuring, updating, and maintaining server software/hardware
• Managing and maintaining the company’s backup systems (Veeam, Azure Backup)
• Managing technical services of the Windows network infrastructure, including Entra ID, Active Directory, DNS, DHCP, LDAP, Group Policy, Conditional Access and Microsoft Intune
• Working with Microsoft Purview (Compliance, DLP, Information Protection, IRM, etc.)
• Maintaining security within the network (Sophos XDR, Tenable, Microsoft Purview, FortiClient, ISO27001 standards)
• Maintaining and assisting with the IT infrastructure (LAN cabling, Server Room related)
• Monitoring & ensuring uptime of the IT infrastructure
• 3rd level support or escalation of IT Helpdesk calls
• Ensuring that the company’s IT standards & policies are adhered to
• Ensuring security of the systems, apps and environment
• Managing the Vox internal IT suite of applications and services
• Assisting with all IT projects, including upgrades (Server OS, Applications, etc.) & rollouts/migrations
• Assisting with Risk/Governance related tasks and projects
• Keeping documentation of system processes, new implementations, processes and projects up to date
• Ensuring daily, weekly and monthly checks are done, with relevant reporting completed

Who You Are:

• Client-focused, with strong customer service principles - patient when dealing with difficult 'customers'
• Able to lead and work in a team environment
• Able to multitask and prioritise effectively
• Excellent organisational and interpersonal skills
• Attention to detail - accurate and analytical
• Deadline orientated, handling stress and pressure well
• Flexible with working hours - afterhours work and overtime will be required
• Available for standby when required
• Prepared to go the extra mile to get outstanding issues resolved or calls done

What You'll Need:

• Matric
• MCSE 2019 or higher equivalent
• MS 365 / Azure Administrator / Core Infrastructure certification (current within the last 18 months)
• Office 365 qualification/experience or O365-related exams passed, with working knowledge of Office 365 and Azure Intune
• 5-10 years' experience in a System Engineer/Support Administrator role, with exposure to complex IT systems in medium to large enterprise environments (multi-site network and/or 1 000+ users)
• Extensive knowledge of the Microsoft 365 suite (Entra ID, Exchange, Purview, Defender, Intune, Azure, Teams, SharePoint) and Microsoft Cloud products
• Full working experience of Windows Server 2019/2022/2025, plus knowledge of SQL, Windows IIS and firewall systems
• Extensive knowledge of LAN and WAN protocols, IP networking (FTP, SMTP, DNS, DHCP, NAT, MPLS) and network services (email, internet, firewall)
• Experience with backup solutions (e.g. Veeam, Avamar)
• Experience administering network security (e.g. FortiClient, Sophos XDR, Tenable, Conditional Access, Wireless)
• Experience with reporting tools for gathering IT or network stats
• Strong knowledge of desktop hardware, mobile devices, operating systems and software, and the major manufacturers (HP, Dell, Lenovo, etc.)
• Scripting and data extraction from Office 365, Active Directory and Windows
• Advantageous: VMware / Hyper-V exposure, PowerShell and scripting