Senior Operations Supervisor - Logistics Hub

Placements24; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical aid and retirement benefits

Advancement opportunities

Job summary

Placements24 is seeking a Senior Operations Supervisor for a state-of-the-art logistics hub in Pretoria, Gauteng. You will lead a large warehouse team, drive efficient inbound to outbound flows, and optimize WMS use to raise productivity and safety metrics.

The role demands 5+ years in warehousing/logistics with supervisory duties, strong leadership, and a proactive approach to operational challenges in an e-commerce fulfillment context.

Qualifications

• 5+ years of experience in warehouse operations or logistics with supervisory responsibilities.
• Strong leadership, communication, and people management skills.
• Deep understanding of warehouse safety and compliance practices.

Responsibilities

• Supervise and coordinate daily warehouse activities for pickers, packers, receivers, and dispatchers.
• Ensure accurate processing of inbound and outbound shipments.
• Manage inventory levels and perform regular stock and cycle counts.
• Enforce safety protocols to maintain a secure working environment.
• Monitor KPIs (pick rates, order accuracy, on-time dispatch) and drive corrective actions.
• Mentor and train staff to foster high performance and continuous improvement.
• Operate and optimize the WMS for inventory control and workflow.
• Collaborate with customer service and transportation to resolve issues.
• Oversee maintenance schedules for warehouse equipment and machinery.
• Contribute to implementing operational strategies to improve efficiency and reduce costs.

Skills

Leadership

WMS Knowledge

Inventory control

MS Excel

Problem solving

Communication

Tools

WMS software

Job description

About the Role

Our client, a rapidly expanding e-commerce fulfillment provider, requires a diligent and experienced Senior Operations Supervisor to manage their state-of-the-art logistics hub in Pretoria . This critical role involves overseeing daily warehouse operations, managing a large team of warehouse staff, and ensuring the efficient flow of goods from inbound receipt to outbound dispatch. The ideal candidate will possess strong leadership skills, a deep understanding of warehouse management systems (WMS), and a commitment to optimizing productivity, safety, and quality. This is a key operational role in the capital city of Gauteng , contributing to the seamless delivery of online orders.

Key Responsibilities

• Supervise and coordinate the day-to-day activities of warehouse staff, including pickers, packers, receivers, and dispatchers.


• Ensure efficient and accurate processing of all inbound and outbound shipments.


• Manage inventory levels and conduct regular stock counts and cycle counts to maintain accuracy.


• Implement and enforce warehouse safety protocols and procedures to ensure a secure working environment.


• Monitor operational performance metrics (e.g., pick rates, order accuracy, on-time dispatch) and implement corrective actions as needed.


• Train and mentor new and existing warehouse staff, fostering a culture of continuous improvement and high performance.


• Operate and manage the Warehouse Management System (WMS) effectively for optimal inventory control and workflow.


• Collaborate with other departments, such as customer service and transportation, to resolve operational issues.


• Manage equipment maintenance schedules and ensure all warehouse machinery is in good working order.


• Contribute to the development and implementation of operational strategies to enhance efficiency and reduce costs.

Requirements

• Minimum of 5 years of experience in warehouse operations or logistics, with at least 2 years in a supervisory or leadership role.


• Proven experience with Warehouse Management Systems (WMS) and inventory control.


• Strong understanding of warehouse safety regulations and best practices.


• Excellent leadership, communication, and interpersonal skills.


• Ability to manage and motivate a diverse team effectively.


• Proficiency in MS Office Suite, particularly Excel.


• Strong problem-solving and decision-making abilities.


• Ability to work flexible hours, including shifts, weekends, and public holidays, as operational needs dictate.


• A proactive approach to identifying and resolving operational challenges.


• Experience in e-commerce fulfillment or fast-moving consumer goods (FMCG) is a significant advantage.

Benefits

Our client offers a competitive salary, performance-based bonuses, and comprehensive medical aid and retirement benefits. Opportunities for advancement within a growing organization are available. The role is based at our modern facility in Pretoria , offering a challenging yet rewarding work environment. Join a dynamic team committed to operational excellence in the heart of Gauteng and play a vital role in the success of our e-commerce logistics operations.