Senior Operations Manager - Luxury Safari Lodge

Placements24; Mbombela (Nelspruit); On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Performance-based incentives

Private medical insurance

On-site accommodation

Job summary

Placements24 seeks an experienced Senior Operations Manager for a premier luxury safari lodge near Nelspruit. You will direct all lodge operations, lead a diverse team, and uphold exceptional service, safety, and guest relations in a conservation-focused setting.

The role requires strong leadership, a passion for wildlife tourism, and willingness to work flexible hours in remote locations. On-site accommodation and incentives are offered.

Qualifications

• 6+ years of progressive experience in luxury lodge management or related hospitality sector.
• Proven ability to lead diverse teams across departments.
• Strong leadership, interpersonal and problem-solving skills.

Responsibilities

• Oversee daily lodge operations and ensure guest satisfaction.
• Lead front office, housekeeping, groundskeeping, guiding and F&B liaison teams.
• Maintain service excellence, safety, and regulatory compliance.
• Collaborate with General Manager and F&B Manager for dining experiences.
• Develop and implement policies to improve service quality and efficiency.
• Manage inventory, procurement and cost controls for operations.
• Supervise staff training and performance evaluations.
• Act as main point of contact for guests and address concerns.
• Coordinate with wildlife and conservation teams for sustainable tourism.

Skills

Leadership

Guest service excellence

Staff management

Problem solving

Safety compliance

Lodge software proficiency

Education

Bachelor's degree or diploma in Hospitality Management/Tourism

Tools

Lodge management software

Microsoft Office

Job description

About the Role

Our client, an exclusive and highly acclaimed luxury safari lodge nestled near Nelspruit , is seeking an experienced and charismatic Senior Operations Manager. This pivotal role is responsible for the seamless day-to-day management of all lodge operations, ensuring an exceptional guest experience that aligns with the highest standards of luxury hospitality and wildlife tourism. The ideal candidate will possess a deep understanding of lodge management, exceptional leadership skills, and a passion for conservation and guest satisfaction. You will oversee departments including guest services, housekeeping, groundskeeping, guiding, and F&B liaison, ensuring operational efficiency, staff development, and the upholding of the lodge's prestigious reputation. This is a unique opportunity to manage a premier safari destination in the heart of the Mpumalanga wilderness.

Key Responsibilities

• Oversee and direct all daily lodge operations, ensuring optimal guest satisfaction and operational efficiency.
• Manage and lead a diverse team of lodge staff, including front office, housekeeping, groundskeeping, and guiding departments.
• Ensure the highest standards of service delivery, guest relations, and safety across all aspects of the lodge.
• Collaborate with the General Manager and F&B Manager to deliver exceptional dining experiences.
• Develop and implement operational policies and procedures to enhance service quality and efficiency.
• Manage inventory, procurement, and cost control for operational supplies and services.
• Ensure strict adherence to health, safety, and environmental regulations.
• Conduct regular staff training and performance evaluations to foster a high-performing team.
• Act as a key point of contact for guests, addressing concerns and ensuring a memorable stay.
• Liaise with wildlife and conservation teams to ensure sustainable tourism practices are maintained.

Requirements

• A minimum of 6 years of progressive experience in luxury lodge management, hospitality management, or a related field within the tourism sector.
• Proven experience in managing diverse operational departments and staff teams.
• Strong leadership, interpersonal, and problem-solving skills.
• Excellent understanding of luxury hospitality standards and guest service excellence.
• Knowledge of wildlife, conservation, and safari operations is highly advantageous.
• Proficiency in relevant lodge management software and Microsoft Office Suite.
• A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
• Must be based in or willing to relocate to the Nelspruit area, Mpumalanga.
• Ability to work flexible hours, including evenings, weekends, and public holidays, often in remote settings.
• A valid driver's license and a passion for the African wilderness.

Benefits

Our client offers a competitive salary, commensurate with experience, along with performance-based incentives, private medical insurance, and on-site accommodation within the lodge. This role provides an unparalleled opportunity to live and work in a stunning natural environment while managing a world-class safari experience. Professional development and opportunities to engage with conservation efforts will be supported. Join a dedicated team committed to delivering unforgettable luxury experiences in Mpumalanga .