SENIOR DUTY MANAGER

The Good Human (Pty)Ltd; Limpopo; On-site; ZAR 156,000 - 179,000; Full time

Job summary

The Good Human (Pty)Ltd is seeking a Senior Duty Manager to oversee operations at a premier wildlife lodge in South Africa. You will lead guest experiences from arrival to departure and coordinate special celebrations, ensuring privacy and excellence across suites, decks, and dining spaces.

You will drive service standards, manage stock and budgets, coach staff, and deliver weekly operational reports in a high-pressure luxury safari environment.

Qualifications

• Minimum 5 years in a senior hospitality management role.
• Experience in a luxury safari lodge is advantageous.
• Strong administrative and reporting skills, including Opera.
• Excellent leadership and communication abilities.
• Stock control experience.

Responsibilities

• Lead guest experience from arrival to departure and coordinate special arrangements.
• Ensure privacy and excellence across suites and facilities.
• Manage service recovery and timely follow-up actions.
• Set operational priorities and ensure smooth handovers between departments.
• Coach staff and address performance professionally.
• Oversee readiness of guest areas and manage maintenance/wastage.
• Lead restaurant and private dining services; coordinate meal timings and dietary needs.
• Monitor stock, purchasing controls and wastage.
• Prepare weekly operational reports and assist payroll administration.
• Act as senior operations contact in the Resident Manager's absence.
• Coordinate guest movements, game-drive departures and lodge safety procedures.

Skills

Leadership

Communication

Stock control

Reporting

People management

Tools

Opera

Job description

Are you ready to make a profound impact on the guest experience at a premier wildlife reserve? Our client, an established leader in luxury tourism and hospitality within South Africa's breathtaking wilderness, is seeking a dedicated Senior Duty Manager to oversee operations at their exclusive lodge. This is your chance to lead a passionate team in delivering world-class service in a stunning setting.

What You'll Do:

• Lead the guest experience from arrival to departure, including coordinating special arrangements such as honeymoons and anniversaries.
• Ensure privacy and excellence across suites, private decks, plunge pools, salas, and bathrooms.
• Manage service recovery by resolving sensitive complaints and confirming timely follow-up actions.
• Set operational priorities, conduct duty briefings, and ensure effective handovers and accountability among departments.
• Coach team members, reinforce service standards, and address performance issues professionally.
• Oversee readiness of all guest areas, prioritise maintenance, and escalatio urgent defects.
• Lead restaurant and private dining services, coordinating meal timings and dietary requirements.
• Maintain oversight of stock, monitor service quality, and manage wastage.
• Oversee stock ordering, conduct stocktakes, investigate variances, and enforce purchasing controls.
• Monitor departmental expenditure, support payroll administration, and prepare weekly operational reports.
• Act as the senior operational point of contact in the Resident Manager's absence, making decisions within delegated authority.
• Coordinate guest movements, game-drive departures, and ensure lodge safety and emergency procedures are in place.

Requirements:

• Minimum of 5 years' experience in a senior hospitality management role.
• Experience in a luxury safari lodge is advantageous.
• Strong administrative and reporting skills, including proficiency in Opera.
• Excellent leadership, communication, and stock control skills.
• Ability to work effectively in a high-pressure environment.

Familiarity with the following:

• Luxury hospitality standards
• Wildlife lodge operations
• Emergency procedures and safety protocols

What We'll Give You:

• Salary: R14,000 - R16,000 per month (Cost to Company)
• Opportunity to work in a renowned wildlife reserve.
• A dynamic, collaborative work environment focused on excellence.
• The chance to lead a passionate team dedicated to guest satisfaction.