Senior Omni-Channel Commerce Analyst

Datonomy Solutions; Cape Town; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

Datonomy Solutions is looking for a Senior Business Analyst based in Cape Town to enhance our omni-channel commerce capabilities. The role involves optimizing customer journeys across web, mobile, and in-store platforms, requiring a strong background in E-commerce and analytical problem-solving.

The successful candidate will engage with multiple teams to document requirements and ensure seamless digital integration, delivering high-quality customer experiences. Candidates should have a minimum of 7 years' experience in this field.

Qualifications

• Minimum 7+ years' experience as a Business Analyst.
• Proven experience in E-commerce and omni-channel retail environments.
• Experience delivering customer-facing digital solutions.

Responsibilities

• Analyse, design, and optimise customer journeys across multiple platforms.
• Elicit, document, and manage business and functional requirements.
• Work closely with engineering teams on API integrations and backend systems.
• Collaborate with cross-functional teams to bridge business and technical needs.

Skills

Business Analyst

Ecommerce

Stakeholder Engagement

Analytical Skills

Problem-solving

Tools

JIRA

Confluence

Figma

Miro

Visio

Job description

Datonomy Solutions is looking for a Senior Business Analyst based in Cape Town to enhance our omni-channel commerce capabilities. The role involves optimizing customer journeys across web, mobile, and in-store platforms, requiring a strong background in E-commerce and analytical problem-solving.

The successful candidate will engage with multiple teams to document requirements and ensure seamless digital integration, delivering high-quality customer experiences. Candidates should have a minimum of 7 years' experience in this field.