SAP Commerce Cloud Business Analyst

DLK Group; Kempton Park; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Kempton Park, South Africa – The DLK Group is seeking a SAP Commerce Cloud Business Analyst to bridge business and tech, translating requirements for SAP Commerce Cloud implementations covering B2B, B2C, marketplace, and omnichannel delivery.

You will gather requirements, write user stories, facilitate workshops, and collaborate with cross-functional teams. Strong knowledge of SAP Commerce Cloud and ERPs, APIs, and agile practices is essential.

Qualifications

• 5+ years as Business Analyst in Agile eCommerce delivery teams.
• Experience with SAP Commerce Cloud (Hybris) implementations.
• Strong knowledge of B2B, B2C, marketplace, and omnichannel commerce.

Responsibilities

• Gather, analyse, and document business, functional, and non-functional requirements.
• Translate requirements into user stories, acceptance criteria, and functional specifications.
• Facilitate workshops and stakeholder engagement sessions.
• Collaborate with Developers, Architects, UX Designers, QA, and Product Owners throughout the delivery lifecycle.
• Support Agile ceremonies, including backlog refinement, sprint planning, and release activities.
• Ensure user stories are ready for development and provide ongoing functional support during sprints.
• Coordinate and support User Acceptance Testing (UAT).
• Identify risks, process improvements, and solution opportunities.
• Manage stakeholder communication and contribute to continuous improvement initiatives.

Skills

Agile eCommerce

Business analysis

Stakeholder management

Documentation

Analytical thinking

Communication

ERP integrations

APIs

Order management

Product catalogs

Pricing & promotions

Fulfilment

Retail knowledge

Tools

SAP Commerce Cloud (Hybris)

Jira

Confluence

Job description

Kempton Park, South Africa | Posted on 04/08/2026

The SAP Commerce Cloud Business Analyst bridges the gap between business stakeholders and technical teams by translating business requirements into scalable SAP Commerce Cloud solutions. The role supports B2B, B2C, marketplace, and omnichannel commerce implementations while ensuring alignment with business objectives and Agile delivery practices.

Key Responsibilities

• Gather, analyse, and document business, functional, and non-functional requirements.
• Translate requirements into user stories, acceptance criteria, and functional specifications.
• Facilitate workshops and stakeholder engagement sessions.
• Collaborate with Developers, Architects, UX Designers, QA, and Product Owners throughout the delivery lifecycle.
• Support Agile ceremonies, including backlog refinement, sprint planning, and release activities.
• Ensure user stories are ready for development and provide ongoing functional support during sprints.
• Coordinate and support User Acceptance Testing (UAT).
• Identify risks, process improvements, and solution opportunities.
• Manage stakeholder communication and contribute to continuous improvement initiatives.

Requirements

Required Skills & Experience

• 5+ years' experience as a Business Analyst within Agile eCommerce delivery teams.
• Experience with SAP Commerce Cloud (Hybris) implementations.
• Strong knowledge of B2B, B2C, marketplace, and omnichannel commerce.
• Experience with order management, product catalogues, pricing, promotions, and fulfilment.
• Familiarity with ERP integrations, APIs, and system integrations.
• Excellent analytical, documentation, stakeholder management, and communication skills.
• Experience using Agile tools such as Jira and Confluence.

Preferred Experience

• Retail, distribution, or enterprise eCommerce environments.
• Product Ownership, Business Architecture, or Solution Design experience.
• Knowledge of UX principles, microservices, and process optimisation.