Senior Business Analyst - Omni-Channel at Datonomy Solutions

Datonomy Solutions; Cape Town; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

Datonomy Solutions is looking for a Senior Business Analyst based in Cape Town to enhance our omni-channel commerce capabilities. The role involves optimizing customer journeys across web, mobile, and in-store platforms, requiring a strong background in E-commerce and analytical problem-solving.

The successful candidate will engage with multiple teams to document requirements and ensure seamless digital integration, delivering high-quality customer experiences. Candidates should have a minimum of 7 years' experience in this field.

Qualifications

• Minimum 7+ years' experience as a Business Analyst.
• Proven experience in E-commerce and omni-channel retail environments.
• Experience delivering customer-facing digital solutions.

Responsibilities

• Analyse, design, and optimise customer journeys across multiple platforms.
• Elicit, document, and manage business and functional requirements.
• Work closely with engineering teams on API integrations and backend systems.
• Collaborate with cross-functional teams to bridge business and technical needs.

Skills

Business Analyst

Ecommerce

Stakeholder Engagement

Analytical Skills

Problem-solving

Tools

JIRA

Confluence

Figma

Miro

Visio

Job description

Overview

We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments. The successful candidate will play a key role in enabling end-to-end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions.

Responsibilities

• Omni-Channel Commerce Delivery
  • Analyse, design, and optimise end-to-end customer journeys across:
  • E-commerce (web)
  • Mobile applications
  • In-store (POS and retail systems)
  • Support initiatives such as:
    • Click & Collect
    • Returns & exchanges across channels
    • Stock visibility and fulfilment optimisation
    • Loyalty and promotions integration
• Business Analysis & Requirements
  • Elicit, document, and manage business and functional requirements
  • Translate business needs into user stories, process flows, and acceptance criteria
  • Facilitate workshops with stakeholders across business, product, and technology teams
  • Perform gap analysis, impact assessments, and solution evaluation
• Systems & Integration
  • Work closely with engineering teams on:
    • API integrations
    • Microservices and backend systems
    • POS and store systems integration
  • Ensure alignment between digital platforms and retail operations
• Stakeholder Engagement
  • Collaborate with Product Owners, UX/UI Designers, Developers and Architects, and Retail and Operations teams
  • Act as a bridge between business and technical teams
• Testing & Delivery Support
  • Support UAT planning and execution
  • Validate solutions against business requirements
  • Ensure quality and alignment throughout the SDLC

Experience & Minimum Requirements

• Minimum 7+ years' experience as a Business Analyst
• Proven experience in E-commerce / digital commerce platforms and omni-channel retail environments
• Experience delivering customer-facing digital solutions

Domain Knowledge (Essential)

• Strong understanding of Retail and customer journeys
• Omni-channel commerce models
• Digital product environments

Technical Exposure

• Experience working with APIs and system integrations
• Mobile and web platforms
• POS systems (advantageous)
• Exposure to SAP Hybris / SAP Commerce Cloud (advantageous)

Methodologies & Tools

• Agile / Scrum delivery environments
• Tools such as JIRA / Confluence
• Figma / Miro / Visio (or similar)
• Strong documentation and modelling skills (BPMN, user stories, etc.)

Key Competencies

• Strong analytical and problem-solving skills
• Customer-centric thinking
• Excellent stakeholder engagement and communication
• Ability to operate in complex, fast-paced environments
• Strong attention to detail with a structured delivery approach

Nice to Have

• Experience in SAP Hybris / SAP Commerce Cloud
• Retail loyalty systems
• Payment integrations
• Mobile app ecosystems

What Success Looks Like

• Seamless integration across digital and physical retail channels
• Improved customer experience across all touchpoints
• Delivery of scalable, high-quality commerce solutions
• Strong alignment between business, product, and technology teams

Desired Skills

• Business Analyst
• Senior Business Analyst
• Ecommerce