Assistant Hotel Manager

redember-recruitment; Franschhoek; On-site; ZAR 360,000 - 480,000; Full time

Job summary

redember-recruitment is seeking an Assistant Hotel Manager in Franschhoek to enhance operational efficiency and service quality under the Hotel Manager's guidance.

You will lead teams across Front Office, Housekeeping and F&B, ensure world-class guest experiences, manage budgets and staff rosters, and drive continuous improvement in a fast-paced hospitality environment.

Qualifications

• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Diploma in Hospitality Management or Tourism beneficial.

Responsibilities

• Ensure world-class service is consistently delivered to guests across the hotel.
• Implement policies, processes, and standards impacting guest safety, security, and preferences.
• Monitor usage of equipment and stock to minimise waste.
• Develop and monitor systems that capture and communicate guest preferences while protecting privacy.
• Attend meetings to stay aligned with developments within the team and organisation.
• Have knowledge of Front Office, Housekeeping and F&B procedures to provide guidance.
• Create an environment fostering positive employee engagement and commitment.
• Provide timely feedback and conduct performance appraisals for hotel staff.
• Enforce discipline according to the Code of Conduct.
• Collaborate with third-party suppliers to maintain excellent service.
• Prepare and propose the annual budget with finance and purchasing to support quality service.
• Manage rosters, attendance and leave balances to control staffing costs.
• Monitor Night Auditors to ensure accurate daily financials.
• Reconcile floats regularly to rule out discrepancies.
• Regularly train on all SOPs and keep the team updated.
• Identify opportunities for quality improvement and follow through on implementation.

Skills

Team leadership

Communication

Complaint handling

Financial acumen

Operational excellence

Integrity

Education

Diploma in Hospitality Management

Tools

MS Office

Protel PMS

Job description

Our client based in Franschhoek is looking for an Assistant Hotel Manager to join their team. The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments. You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

Requirements Main Responsibilities:

• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimising waste.
• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
• Create an environment that fosters positive employee engagement and commitment to their roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Work with third-party suppliers to ensure excellent service to both the organization and the guests.
• Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance and leave balances to control staffing costs.
• Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
• Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
• Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
• Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

Skills and Attributes:

• Ability to confidently operate within a fast-paced and challenging environment.
• Effective complaint handling.
• Demonstrate exceptional team leadership and management skills.
• Superior communication and interpersonal skills.
• Financial acumen.
• Personal and professional integrity of the highest standard.

Experience and skills:

• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Diploma in Hospitality Management or Tourism beneficial.
• Advanced computer skills including MS office, including e-mail and internet.
• Experience with Protel PMS advantageous.
• Valid driver's licence.