Senior L3 Cloud Solutions Engineer

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 1,467,000 - 2,120,000; Full time

Benefits offered by this job

Life Cover

Critical Illness Cover

Disability benefits

UPS for loadshedding

Annual company celebrations

Laptop provided

Job summary

Babble is seeking an experienced L3 Support Engineer to join our Professional Services team. You will be the senior technical authority, owning design, deployment and diagnostics across Modern Workplace, Cyber Security, Network and Backup/DR domains, and will lead multi-domain projects with hands-on delivery and design leadership.

You will mentor junior engineers, deliver high-quality designs (HLD/LLD/SOW), support pre-sales, and uphold technical standards while collaborating with Service Desk

Qualifications

• Extensive experience of solution design and delivery across Modern Workplace, Cyber Security, Backup/DR and Networking and Azure.
• Design authorship (High-Level Designs, Low-Level Designs and Statements of Work) and pre-sales technical experience.
• Track record of mentoring and raising the technical capability of a delivery team.

Responsibilities

• Lead hands-on implementation on complex, high-risk or multi-domain projects including Azure Virtual Desktop deployments, complex network architectures, multi-tenant security configurations, hybrid identity environments, and large-scale migration programmes.
• Produce High-Level Designs and Low-Level Designs for customer solutions across Modern Workplace, Cyber Security, Network and Backup/DR domains, defining the technical architecture, configuration specifications, integration requirements, and dependencies that form the basis of all Professional Services delivery.
• Author Statements of Work that clearly define project scope, deliverables, assumptions, exclusions, acceptance criteria, and delivery milestones, ensuring commercial and technical alignment between what has been sold and what will be delivered.
• Provide technical guidance and design assurance throughout the delivery lifecycle, reviewing implementation progress against HLD/LLD specifications,validatingconfiguration decisions made by fellow engineers and advising on deviations from the approved design where necessary.
• Act as a senior technical resource for the wider Professional Services team, providing guidance on design ambiguities, environment conflicts, vendor-specific technical issues, and scope boundary questions to support effective project delivery across all levels.
• Support pre-sales technical activities including customer scoping calls, solution qualification, technical feasibility assessments, and design input for proposals, ensuringopportunities are technically sound and deliverable before commitment to Statement of Work.
• Conduct technical design reviews with customers to validate requirements, confirm design assumptions,identifyrisks, and secure sign-off on the proposed solution architecture before deliverycommences.
• Define andmaintaintechnical standards, deployment checklists, configuration baselines, and design templates used across the Professional Services team, ensuring consistency and quality across all project deliveries.
• Validate UAT results and technical acceptance for projects where the Solutions Architect has produced the design, confirming that the delivered solution meets the specifications defined in the HLD/LLD and Statement of Work.
• Mentor and develop Level 1 and Level 2 engineers through technical guidance, design reviews, knowledge sharing and structured feedback, actively supporting career progression and capability uplift within the Professional Services team.
• Collaborate with the Service Desk, NOC, and managed services teams to ensure solutions are designed for operational supportability, including monitoring requirements, escalation paths, documentation standards, and ongoing managed service compatibility.
• Contribute to vendor relationship management bymaintainingadvanced certifications, attending vendor technical briefings, evaluating new product capabilities, and advising on the evolution of the Babble solution portfolio.
• Identifyand communicate project risks, design constraints and technical dependencies to Project Managers, the Solutions Delivery Manager and customers, providing clear recommendations and mitigation options to support informed decision-making.
• Lead post-implementation design reviews on complex projects, evaluating design effectiveness against delivery outcomes, capturing lessons learned and feeding improvements back into design standards and templates.
• Maintain expert-level technical skills and advanced vendor certifications across the Babble solution portfolio, staying current with platform roadmaps, architectural best practices and emerging technologies across Microsoft, Mimecast, Sophos, Acronis, networking, and cloud infrastructure.

Skills

Solutions design

Pre-sales experience

Mentoring

Technical leadership

Tools

Azure

Mimecast

Sophos

Acronis

Networking

Job description

Babble is seeking an experienced L3 Support Engineer to join our Professional Services team. You will be the senior technical authority, owning design, deployment and diagnostics across Modern Workplace, Cyber Security, Network and Backup/DR domains, and will lead multi-domain projects with hands-on delivery and design leadership.

You will mentor junior engineers, deliver high-quality designs (HLD/LLD/SOW), support pre-sales, and uphold technical standards while collaborating with Service Desk