Senior Key Account Manager – Diagnostics Growth

Human Resource Services Company; South Africa; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

Cepheid in Johannesburg, South Africa, seeks a Senior Key Account Manager based in Gauteng to accelerate commercial growth across the country’s healthcare ecosystem. You will lead strategic customer engagements and drive adoption of Cepheid's molecular diagnostic solutions in both commercial and public health sectors.

This high-impact role requires a customer-centric mindset, strong commercial acumen, and the ability to influence complex stakeholder environments.

Qualifications

• Bachelor's degree in Life Sciences, Medical Technology, or related field.
• Minimum 5 years' experience in the diagnostics, medical device, or healthcare industry.
• Proven success in managing key accounts and developing long-term relationships.
• Strong financial and commercial acumen in B2B healthcare markets.

Responsibilities

• Achieve or exceed quarterly and annual revenue targets by managing and growing strategic accounts in the region.
• Design and execute tailored account strategies to drive market share, increase test menu utilization, and secure long-term partnerships.
• Lead participation in tenders, contracts, and pricing strategies aligned with both commercial and public health market dynamics.
• Serve as the primary point of contact for healthcare institutions, commercial laboratories, and regional distributor partners.
• Drive business growth across key private and public healthcare providers, including Commercial Labs, Hospitals, Clinics, and Alternative Care Settings.
• Conduct regular engagements with clinicians, lab directors, procurement leads, and policy makers, positioning Cepheid as a trusted diagnostics partner.
• Collaborate with the Marketing team on demand generation campaigns, scientific workshops, and customer events, ensuring execution excellence.
• Support distributor partners by evaluating performance, facilitating training, and ensuring adherence to the Channel Partner Toolkit (CPTK) process.
• Maintain strong sales forecasting discipline using Salesforce (SFDC), providing visibility on pipeline, funnel activity, pricing, and market trends.
• Work cross-functionally with Customer Care, Service, and Technical teams to ensure high service quality and instrument uptime for your accounts.
• Champion the Danaher Business System (DBS) and funnel management principles to continuously drive process excellence and performance.

Skills

Sales cycle leadership

Communication skills

Cross-functional collaboration

Organizational skills

Travel up to 50%

Education

Bachelor's degree in Life Sciences/Medical Technology

Job description

Cepheid in Johannesburg, South Africa, seeks a Senior Key Account Manager based in Gauteng to accelerate commercial growth across the country’s healthcare ecosystem. You will lead strategic customer engagements and drive adoption of Cepheid's molecular diagnostic solutions in both commercial and public health sectors.

This high-impact role requires a customer-centric mindset, strong commercial acumen, and the ability to influence complex stakeholder environments.