Senior Infrastructure Monitoring Lead

BCXP; Centurion; On-site; ZAR 500,000 - 900,000; Full time

Job summary

BCXP is seeking a Specialist in Infrastructure Monitoring to oversee continuous monitoring, management, and optimization of IT infrastructure in a dynamic outsourced environment. You will lead a team of monitoring professionals, ensuring system stability, performance, and availability while delivering proactive improvements.

The role requires 5+ years in monitoring with at least 2 years in management, ITIL Foundation and related certifications, and strong collaboration with cross-functional

Qualifications

• Minimum NQF 6 qualification in IT or related field, or NQF 4 with extensive experience.
• 5+ years in monitoring and surveillance tech with 2+ years in a leadership role.
• Certifications such as ITIL Foundation and monitoring tool credentials are preferred.

Responsibilities

• Continuously monitor servers, networks, apps and databases to meet SLAs.
• Triage incidents, perform RCA, and coordinate resolution with teams.
• Analyze trends and collaborate to improve infrastructure design.
• Evaluate new monitoring tools to enhance coverage and efficiency.
• Lead and develop a team of infrastructure monitoring professionals.
• Provide performance reviews and development plans for staff.
• Act as liaison with clients and internal teams on infra health.
• Generate regular reports on infrastructure performance and monitoring effectiveness.

Skills

Project Management

Strategic Business Development

Data Analysis

Infrastructure Management

Education

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

NQF 4: Grade 12

Tools

IT monitoring tools

Job description

BCXP is seeking a Specialist in Infrastructure Monitoring to oversee continuous monitoring, management, and optimization of IT infrastructure in a dynamic outsourced environment. You will lead a team of monitoring professionals, ensuring system stability, performance, and availability while delivering proactive improvements.

The role requires 5+ years in monitoring with at least 2 years in management, ITIL Foundation and related certifications, and strong collaboration with cross-functional