Client Services Administrator & CMDB Data Guardian

BCXP; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCX is seeking an IT service management support role based in Gauteng to assist with configuration information, documentation, and coordination across teams. The role includes maintaining SHEQ compliance and client storerooms, plus data integrity work in the CMDB.

The ideal candidate will have ITIL familiarity, strong communication skills, and at least 2 years in a complex IT environment, with equivalent qualifications. This is an on-site position with long hours as needed.

Qualifications

• 2+ years of experience in a similar IT environment.
• Familiarity with ITIL processes is preferred.
• Relevant national qualifications (NQF 4 / Grade 12 or diploma).

Responsibilities

• Compile and distribute reports to SIMs and the Client.
• Maintain SHEQ administration tasks on client site.
• Manage and maintain IT storerooms on client site.
• Interface with process owners and technical support teams.
• Review resource activities of team members and at customer level.
• Perform analysis of data used for customer reporting.
• Monitor process activities in the environment.
• Verify quality of information in the CMDB.
• Escalate inconsistencies in CMDB to relevant support teams.
• Review and audit data integrity of the CMDB.

Skills

ITIL Service Management

Microsoft Office

Communication

Data Management

Customer Service

Education

NQF 4 / Grade 12 National Diploma

Job description

BCX is seeking an IT service management support role based in Gauteng to assist with configuration information, documentation, and coordination across teams. The role includes maintaining SHEQ compliance and client storerooms, plus data integrity work in the CMDB.

The ideal candidate will have ITIL familiarity, strong communication skills, and at least 2 years in a complex IT environment, with equivalent qualifications. This is an on-site position with long hours as needed.