Senior Inbound Tour Specialist — Africa & Tailor-Made

Telebest; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Telebest in South Africa is seeking an experienced inbound tour consultant to support our USA & Australasia or UK & Europe divisions. The role handles international enquiries, designs tailormade itineraries, quotes packages, and converts quotes to bookings with a strong focus on service and accuracy.

You will work with Southern Africa suppliers, engage in negotiations, and provide specialist destination advice to agents, ensuring high-quality customer experiences.

Qualifications

• Minimum of 5 years inbound tour consulting experience required.
• Experience working with overseas tour operators.
• In-depth knowledge of Southern Africa destinations.
• Experience with FIT and ad hoc group quoting and processing.
• Ability to design itineraries for tailormade enquiries.
• Experience creating and quoting packages for agent websites.
• Strong attention to detail and accuracy.
• Clear communication via email and telephone.
• Willingness to handle after-hours calls on a rotational basis.
• Creative, proactive, and customer-focused attitude.

Responsibilities

• Quote and convert bookings from cradle to grave.
• Handle international inbound enquiries.
• Collaborate with overseas tour operators to secure best products.
• Design itineraries for tailormade enquiries and tailor packages.
• Create and quote packages for agent websites.
• Assist with after-hours phone rotations.
• Maintain professional communication via email and phone.
• Negotiate best product and price with suppliers.

Skills

Sales techniques

Negotiation

Attention to detail

Communication

Team player

Multitasking

Customer service

Tools

Microsoft Word

Job description

Telebest in South Africa is seeking an experienced inbound tour consultant to support our USA & Australasia or UK & Europe divisions. The role handles international enquiries, designs tailormade itineraries, quotes packages, and converts quotes to bookings with a strong focus on service and accuracy.

You will work with Southern Africa suppliers, engage in negotiations, and provide specialist destination advice to agents, ensuring high-quality customer experiences.