Senior Inbound Specialist – High-End FITs

Innovation Advance Group; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Innovation Advance Group seeks a Senior Inbound Specialist to architect luxury FIT itineraries across South Africa and the region. You will design bespoke experiences, manage quotes, reservations, invoices, and supplier follow-ups with precision and speed.

You will collaborate with top-tier suppliers, finance teams, and overseas agents to ensure seamless delivery, healthy margins, and exceptional client peace of mind, while maintaining discretion and integrity.

Qualifications

• At least 5 years in inbound tourism, luxury FIT focus.
• Tourplan knowledge is a big plus.
• Matric/Grade 12 is required; Travel & Tourism qualification is a bonus.
• Strong attention to detail, financial savvy for margins, and clear English communication.

Responsibilities

• Craft bespoke, luxury travel itineraries with lodges, transfers, and experiences.
• Handle quotes, Tourplan reservations, final invoices, and supplier follow-ups within 24 hours.
• Collaborate with top-tier suppliers, finance teams, and overseas agents for seamless delivery and healthy margins.
• Manage queries, meet-and-greets, and after-hours requests with discretion and professionalism.

Skills

Attention to detail

Financial savvy

Margin management

Communication skills in English

Education

Matric/Grade 12

Travel & Tourism qualification

Tools

Tourplan

Job description

Senior Inbound Specialist – High-End FITs

Wanted: The Ultimate Architect of Extraordinary Journeys

If you have a passion for South Africa and regional destinations, an obsession with perfection, and a talent for making the impossible look effortless, we should definitely talk!

Who You Are

You are an exceptional curator of bucket-list experiences. You know that high-end clients don't just buy trips—they buy memories, seamless logistics, and total peace of mind.

• You know South Africa and the surrounding region like the back of your hand.
• You love the puzzle of designing bespoke, tailor-made itineraries on Tourplan.
• Agents and suppliers love working with you because you are reliable, sharp, and always bring your A-game.
• When travel hiccups happen, you swoop in with creative solutions before anyone even notices a ripple.

What Your Days Will Look Like

• Crafting custom, high-end travel itineraries complete with luxury lodges, private transfers, and once-in-a-lifetime experiences.
• Handling everything from initial quotes and Tourplan reservations to final invoices and supplier follow-ups with a lightning-fast 24-hour turnaround time.
• Working closely with top-tier suppliers, finance teams, and overseas agents to ensure seamless delivery and healthy margins.
• Managing queries, meet-and-greets, and the occasional after-hours request with charm, tact, and total discretion.

What You Bring to the Table

• At least 5 years in inbound tourism, specifically working with the high-end, luxury FIT market.
• Working knowledge of Tourplan is a massive plus.
• Matric/Grade 12 required (a Travel & Tourism qualification is even better!).
• Razor-sharp attention to detail, strong financial savvy for margin management, and top-tier communication skills in English.
• Integrity, discretion, a collaborative spirit, and a genuine love for learning about new products and industry trends.

Why You’ll Love Working With Our Client

You’ll be joining an elite team that values excellence, teamwork, and continuous growth. They will support your career with ongoing supplier workshops, educational trips, and industry events so you stay at the very top of your game.