Senior Implementation Project Leader

Tech Mahindra; Johannesburg; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

Tech Mahindra is seeking a Senior Implementation Project Leader to oversee the integration and support of MIS JACC Department applications. You will drive design, configuration, pre/post go-live planning, and continuous improvement with AGL HQ collaboration.

You will mentor IPL team members, lead end-user training, and ensure adherence to procedures while coordinating with regional IT and vendors for evolution, bugs, and release communications.

Qualifications

• Degree in Business Information Systems or similar.
• High expertise in Project Management protocols.
• Knowledge in Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge in Transport Management Systems and SQL is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus.

Responsabilités

• Coach and mentor IPL Team members to develop necessary skills.
• Design and configure related applications and report designs; manage implementations including pre and post Go-live planning.
• Manage system evolution, bug escalations, and resolutions; conduct Expression of Need and coordinate releases.

Connaissances

Project Management

MS Office

Transport Management Systems

SQL

Finance Reporting

Freight Forwarding

Logistics

Formation

Business Information Systems degree

Outils

MS Office

Description du poste

The Senior Implementation Project Leader will be responsible for managing, implementing, and supporting various Business Line (BL) Applications/ Software Systems within the MIS JACC Department. The role involves overseeing day-to-day issues, continuous improvement projects, and training end-users. The candidate will collaborate with AGL HQ to address MOE/AMOA formalities, follow AGL Group procedures, and ensure proper initiation, alerting, and application of new releases.

Job Function: Leadership:

• Coach and Mentor IPL Team members to develop necessary skills
• Make informed decisions that align with the team's objectives and overall organizational goals.

Deployment:

• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.

System Evolution and Continuity:

• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.

Support and Troubleshooting:

• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.

Continuous Improvement Projects:

• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.

Training:

• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients' needs.
• Assist in redefining and updating training plans and delivery.

Support:

• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.

Continuous Improvement:

• Utilize incident history to suggest improvements.
• Attend meetings and workshops for continuous improvement in the support role.

Minimum Education and Experience Requirements:

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Knowledge in Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus.

Rules and Regulations:

• Adhere to departmental and company procedure manuals.
• Understand and comply with the Rules and Regulations of statutory bodies.
• Adhere to Africa Global Logistics Principles.
• Comply with current responsibilities, Acts, Regulations, and Quality, Health, and Safety policies.
• Report hazards, incidents, and injuries following legislation and company reporting procedures.
• Participate in programs to improve the IMS system in the workplace.