Solutions Expert Team Lead

Network Finance; Randburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

N/A is seeking a Solutions Expert Team Leader to oversee deployment, support, and continuous improvement of critical business applications. You will lead a team of system specialists responsible for software implementation, user support, application enhancements, system continuity, and training, working with internal teams, vendors, and stakeholders to ensure value delivery.

You will mentor staff, translate business requirements into technical solutions, and drive continuous improvement across

Qualifications

• Degree in Business Information Systems, IT, CS, or related field.
• Project Management qualification or certification.
• Proven experience leading software implementations and business applications.
• Strong project management experience.
• Experience leading technical or application support teams.
• Experience with business stakeholders and cross-functional project teams.
• Exposure to software deployment, support, and change management environments.
• Experience managing vendor relationships and third-party service providers.
• Knowledge of Transport Management Systems.
• SQL experience.
• Experience in logistics, freight forwarding, transport, or supply chain environments.

Responsibilities

• Lead day-to-day activities and prioritisation of the Solutions Expert team.
• Coordinate demand planning and project delivery with internal stakeholders.
• Mentor and develop team members through coaching.
• Manage end-to-end implementation of business applications and software solutions.
• Oversee application design, configuration, testing and deployment.
• Lead go-live planning, deployment readiness reviews, and release management.
• Ensure system stability, continuity and issue resolution.
• Coordinate bug management and escalation processes.
• Gather and analyse business requirements to support system enhancements.
• Translate business requirements into technical solutions with project teams and vendors.
• Conduct training sessions and develop training materials.
• Drive continuous improvement through process optimisation and system enhancements.
• Manage relationships with vendors and third-party providers.

Skills

Team leadership

Project management

Stakeholder management

Software implementations

SQL

Vendor management

Training and coaching

Logistics systems

Education

Bachelor's degree in IT/IS

Tools

Transport Management Systems (TMS)

Job description

A leading organisation is seeking a Solutions Expert Team Leader to oversee the deployment, support, and continuous improvement of critical business applications. This position combines technical leadership, project management, business process optimisation, and stakeholder engagement to ensure successful system delivery and ongoing operational support.

The successful candidate will lead a team of system specialists responsible for software implementation, user support, application enhancements, system continuity, and training. Working closely with internal teams, external vendors, and business stakeholders, you will ensure technology solutions align with business objectives and deliver measurable value.

This role is ideal for a driven leader who enjoys managing people, solving complex operational challenges, and driving continuous improvement initiatives.

Key Responsibilities

• Lead and manage the day-to-day activities and prioritisation of the Solutions Expert team.
• Coordinate demand planning and project delivery activities with internal stakeholders.
• Mentor and develop team members through coaching and skills development.
• Manage the end-to-end implementation of business applications and software solutions.
• Oversee application design, configuration, testing, and deployment activities.
• Lead go-live planning, deployment readiness reviews, and release management processes.
• Ensure system stability, continuity, and effective issue resolution.
• Coordinate bug management, escalation processes, and stakeholder communications.
• Gather and analyse business requirements to support system enhancements.
• Translate business requirements into technical solutions alongside project teams and vendors.
• Conduct training sessions, create training materials, and support user adoption initiatives.
• Drive continuous improvement through process optimisation and system enhancements.
• Manage relationships with vendors, third-party providers, and internal stakeholders.

Job Experience and Skills Required

• Degree in Business Information Systems, Information Technology, Computer Science, or a related field.
• Project Management qualification or certification.
• Proven experience managing software implementations and business applications.
• Strong project management experience.
• Prior experience leading technical or application support teams.
• Experience working with business stakeholders and cross-functional project teams.
• Exposure to software deployment, support, and change management environments.
• Experience managing vendor relationships and third-party service providers.
• Knowledge of Transport Management Systems.
• SQL experience.
• Exposure to financial reporting processes.
• Experience within logistics, freight forwarding, transport, or supply chain environments.
• Strong leadership and team development abilities.
• Excellent project management and organisational skills.
• Strong analytical and problem-solving capabilities.
• Exceptional communication and stakeholder management skills.
• Ability to translate business requirements into practical solutions.
• Strong training, coaching, and mentoring capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic mindset with a focus on operational excellence and continuous improvement.