Senior Golf Operations Manager

Placements24; Noord-Kaap; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance-based incentives

Health insurance

Dental insurance

Vision insurance

Employee discounts

Paid time off

Professional development

Relocation assistance

Retirement plan

Résumé du poste

Placements24 seeks a Senior Golf Operations Manager to lead daily golf operations in Kimberley, Northern Cape. You will oversee tee times, course presentation, pro shop, member services, and tournament logistics to ensure an exceptional guest experience.

The ideal candidate has 6–8 years in golf operations, strong leadership, and a passion for service excellence, with flexibility for weekends/holidays during peak season.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or related field.
• 6–8 years progressive experience in golf operations management, preferably at a high-end club or resort.
• Experience in staff supervision, training, and performance management.
• Strong understanding of golf course operations, tournament management, and pro shop functions.
• Proficiency with golf management software (Jonas, Lightspeed, EZLinks) and POS systems.
• Budgeting and P&L management experience.

Responsabilités

• Oversee all daily golf operations including tee times, player flow, and marshalling.
• Supervise and train golf operations team (starter staff, marshals, pro shop attendants).
• Manage pro shop inventory, merchandising and sales.
• Collaborate with Head Golf Professional and Course Superintendent for operations and course conditions.
• Plan and execute golf tournaments, events, and outings for members and guests.
• Ensure high levels of customer service and resolve inquiries promptly.
• Enforce club policies and procedures related to golf operations.
• Manage golf operations budget, control expenses and pursue revenue opportunities.
• Maintain clubhouse facilities appearance and functionality related to golf.
• Contribute to strategic planning and marketing for the Kimberley estate.

Connaissances

Staff supervision

Customer service

Communication

Interpersonal skills

Problem solving

Golf operations

Budgeting

P&L management

Leadership

Formation

Bachelor's degree in Hospitality Management / Business Administration / Sports Management

Outils

Jonas

Lightspeed

EZLinks

POS systems

Description du poste

About the Role

Our client, an esteemed golf estate renowned for its championship courses and exceptional hospitality, is seeking a highly experienced Senior Golf Operations Manager to lead its day-to-day golf operations in Kimberley, Northern Cape. This vital role involves overseeing all aspects of the golf experience, including course management coordination, tee time scheduling, pro shop operations, member services, and tournament organization. You will be responsible for ensuring that every guest and member receives an unparalleled golfing experience, maintaining the highest standards of service and course presentation. The ideal candidate possesses a deep understanding of golf operations, strong leadership capabilities, excellent interpersonal skills, and a passion for delivering exceptional customer service. This is a unique opportunity to manage golf operations at a premier venue and contribute to its continued success and reputation in the region.

Key Responsibilities

• Oversee and manage all aspects of daily golf operations, including tee times, player flow, and course marshalling.
• Supervise and train the golf operations team, including starter staff, marshals, and pro shop attendants.
• Manage the golf course's pro shop, including inventory control, merchandising, and sales.
• Coordinate closely with the Head Golf Professional and Course Superintendent to ensure seamless operations and excellent course conditions.
• Plan, organize, and execute various golf tournaments, events, and outings for members and guests.
• Ensure a high level of customer service is provided to all golfers, addressing inquiries and resolving issues promptly.
• Implement and enforce club policies and procedures related to golf operations.
• Manage the budget for golf operations, controlling expenses and exploring revenue enhancement opportunities.
• Maintain the appearance and functionality of the clubhouse facilities related to golf.
• Contribute to the overall strategic planning and marketing efforts of the golf estate in Kimberley.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or a related field.
• Minimum of 6-8 years of progressive experience in golf operations management, preferably at a high-end golf club or resort.
• Proven experience in staff supervision, training, and performance management.
• Strong understanding of golf course operations, tournament management, and pro shop functions.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in golf management software (e.g., Jonas, Lightspeed, EZLinks) and POS systems.
• Demonstrated financial acumen, including budgeting and P&L management experience.
• Ability to work flexible hours, including weekends and holidays, as required by the demands of the golf season.
• Passion for the game of golf and delivering exceptional guest experiences.
• Strong organizational and problem-solving skills.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous employee discounts on golf, dining, and pro shop merchandise.
• Paid time off and holiday leave.
• Opportunities for professional development and industry certifications.
• Stunning work environment at a prestigious golf estate in Kimberley.
• Retirement savings plan.
• Relocation assistance available for qualified candidates.