Field Service Engineer - Remote Support

Placements24; East London; Hybrid; ZAR 992,000 - 1,570,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Home office allowance

Professional development

International travel

Remote work environment

Job summary

Placements24 is seeking a Field Service Engineer to join a global, fully remote support team. You will provide advanced technical assistance for complex industrial equipment and guide on-site personnel through installation, maintenance, and repair from your home office.

The role emphasizes remote diagnostics, troubleshooting, data analysis, and documentation, with opportunities for international travel for critical interventions and training when necessary.

Qualifications

• Bachelor's degree in Engineering or equivalent practical experience.
• 5+ years of field service or technical support experience with industrial machinery.
• Proficiency with remote diagnostics, PLCs, SCADA, and industrial protocols.

Responsibilities

• Provide remote technical support for complex industrial equipment.
• Deliver step-by-step guidance for installation, maintenance and repair to on-site teams.
• Analyze performance data and logs to identify root causes.
• Create and update technical documentation such as manuals and bulletins.
• Collaborate with engineering, product development, and support teams to resolve escalations.
• Train client personnel remotely on operation and troubleshooting.

Skills

Remote problem solving

Communication skills

Analytical thinking

Independent work

Education

Bachelor's degree in Engineering

Tools

PLCs

SCADA

Remote diagnostic tools

Job description

About the Role

Our client is seeking an experienced and technically proficient Field Service Engineer to join their global, fully remote support team. This role is critical in providing advanced technical assistance and problem resolution for complex industrial equipment used by clients worldwide. You will leverage remote diagnostic tools, documentation, and direct communication to guide on-site personnel or client technicians through installation, maintenance, and repair procedures. This is an exceptional opportunity for an engineer who enjoys solving intricate technical challenges and excels in a virtual, collaborative setting, impacting global operations from their home office. Your expertise will ensure maximum uptime and operational efficiency for our client's sophisticated machinery.

Key Responsibilities

• Provide remote technical support and troubleshooting for complex industrial equipment, diagnosing issues through remote access and client communication.
• Develop and deliver clear, step-by-step technical guidance for installation, maintenance, and repair procedures to on-site teams.
• Analyze equipment performance data and error logs to identify root causes of technical problems.
• Create and update technical documentation, including user manuals, service bulletins, and troubleshooting guides.
• Collaborate with engineering, product development, and customer support teams to resolve escalated technical issues.
• Train client personnel remotely on the proper operation, maintenance, and troubleshooting of equipment.

Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent practical experience.
• 5+ years of experience in field service engineering or a similar technical support role, preferably with industrial machinery.
• Proficiency with remote diagnostic tools, PLCs, SCADA systems, and various industrial communication protocols.
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Exceptional communication and interpersonal skills, with the ability to convey complex technical information effectively to diverse audiences.
• Demonstrated ability to work independently and manage time effectively in a remote work environment.

Benefits

• Highly competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Generous allowance for home office setup and professional development.
• Opportunities for international travel for critical on-site interventions or training when necessary.
• A dynamic and intellectually stimulating remote work environment with a global reach.