Senior Field Service Engineer (Remote)

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work setup

Health, dental & vision insurance

Professional development & training

Flexible hours

Job summary

Placements24 is seeking a highly experienced Senior Field Service Engineer to join its entirely remote technical services team. You will provide expert-level remote support for complex machinery deployed at client sites across regions, diagnosing issues and guiding on-site technicians through repairs.

You will contribute to preventative maintenance strategies, collaborate with engineering teams on equipment design, and mentor junior engineers while enjoying a fully remote role with flexible

Qualifications

• Extensive experience as a Field Service Engineer or in a similar technical support role.
• Deep understanding of mechanical, electrical, and control systems relevant to complex machinery.
• Proven ability to diagnose and resolve intricate technical problems remotely.

Responsibilities

• Provide remote, expert-level technical support and troubleshooting for complex industrial equipment and systems.
• Analyze diagnostic data and performance logs to identify root causes of equipment failures and performance degradations.
• Create detailed technical guides, repair procedures, and troubleshooting workflows for field technicians.
• Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
• Train and mentor junior field service engineers and on-site client personnel on maintenance and repair best practices.
• Manage critical service escalations and ensure timely resolution of high-priority issues.

Skills

Strong communication skills

Problem-solving ability

Education

Engineering degree

Job description

Our client is seeking a highly experienced and motivated Senior Field Service Engineer to join their entirely remote technical services team. In this advanced role, you will provide expert-level support for complex machinery and sophisticated systems deployed at client sites across various regions, all managed remotely. Your responsibilities will include diagnosing intricate technical issues, guiding on-site technicians through complex repairs, and contributing to the development of preventative maintenance strategies. This is a challenging opportunity for a seasoned engineer who thrives on problem-solving, possesses deep technical knowledge, and excels in a remote environment, contributing significantly to client uptime and satisfaction.

Key Responsibilities

• Provide remote, expert-level technical support and troubleshooting for complex industrial equipment and systems.
• Analyze diagnostic data and performance logs to identify root causes of equipment failures and performance degradations.
• Create detailed technical guides, repair procedures, and troubleshooting workflows for field technicians.
• Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
• Train and mentor junior field service engineers and on-site client personnel on maintenance and repair best practices.
• Manage critical service escalations and ensure timely resolution of high-priority issues.

Requirements

• Extensive experience as a Field Service Engineer or in a similar technical support role, with a strong focus on complex systems.
• Deep understanding of mechanical, electrical, and control systems relevant to the company's product line.
• Proven ability to diagnose and resolve intricate technical problems remotely.
• Excellent technical documentation skills and experience in creating training materials.
• Strong communication and interpersonal skills, with the ability to effectively guide and influence others.
• A relevant engineering degree or equivalent professional experience is required.

Benefits

• A competitive annual salary, reflecting your senior-level expertise and contribution.
• A fully remote work setup, offering unparalleled flexibility and autonomy.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for continuous professional development and advanced technical training.
• Engage with innovative technologies and solve complex engineering challenges on a global scale.