Senior E-commerce Manager: Growth, UX & Analytics

Placements24; Durban; On-site; ZAR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid

Life insurance

Retirement fund

Staff discounts

Professional development

Industry conferences

Modern office in Durban

Job summary

Placements24 in Durban is seeking a Senior E-commerce Manager to lead the online retail operations for a prominent retail group. You will develop and execute a robust e-commerce strategy to drive online sales, enhance customer experience, and strengthen brand presence across digital channels.

You will manage a dedicated team of e-commerce specialists, oversee website management, digital marketing, online merchandising, and customer service, while leveraging data-driven insights to grow revenue

Qualifications

• 7+ years in e-commerce management with proven online sales growth.
• Strong experience with Shopify, Magento or WooCommerce and analytics.
• Proven ability to lead remote or hybrid teams.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Bachelors degree required; Master's preferred.

Responsibilities

• Develop and execute a robust e-commerce strategy to drive sales.
• Manage day-to-day operations of the e-commerce platform.
• Lead and mentor the e-commerce team across functions.
• Oversee digital marketing: SEO, SEM, social, email, and affiliates.
• Manage online merchandising: pricing, promotions, inventory.
• Analyze website data and customer trends to identify opportunities.
• Collaborate with IT, marketing, merchandising, logistics.
• Develop and manage the e-commerce budget with ROI focus.
• Stay updated on e-commerce best practices and tech.
• Ensure compliance with e-commerce regulations and data privacy.

Skills

E-commerce leadership

Team leadership

Data-driven decisions

Digital marketing

Analytics

A/B testing

CRO

UX optimization

Inventory management

Communication

Education

Bachelor's in Marketing/Business

Master's degree

Tools

Shopify

Magento

WooCommerce

Google Analytics

Job description

Placements24 in Durban is seeking a Senior E-commerce Manager to lead the online retail operations for a prominent retail group. You will develop and execute a robust e-commerce strategy to drive online sales, enhance customer experience, and strengthen brand presence across digital channels.

You will manage a dedicated team of e-commerce specialists, oversee website management, digital marketing, online merchandising, and customer service, while leveraging data-driven insights to grow revenue