Senior Driver Operations Leader – South Africa

Uber Technologies Inc.; Johannesburg; On-site; ZAR 1,400,000 - 1,800,000; Full time

Job summary

Uber Technologies Inc. in South Africa is seeking a Senior Operations Manager for Driver Operations.

You will own high-impact initiatives to grow, engage, and retain the driver community, using data and cross-functional collaboration to improve acquisition, onboarding, supply hours, productivity, and compliance. You'll work with Local Operations, Marketplace, Product, Marketing, Legal, Policy, Safety, and Data Science to deliver scalable solutions for drivers across the country, focusing on

Qualifications

• 5+ years in operations, strategy, analytics, or program management.
• Experience leading cross-functional initiatives in fast-paced settings.
• Strong analytical and problem-solving skills.

Responsibilities

• Own driver growth, engagement, retention strategies for South Africa and Africa region.
• Identify supply gaps and plan data-driven improvements for drivers and productivity.
• Manage driver lifecycle programs from acquisition to win-back.
• Improve driver funnel by addressing friction with Product and Tech.
• Lead market-level compliance and onboarding programs for drivers.
• Partner with Compliance, Legal, Policy and Safety to implement regulatory processes.
• Develop performance reporting, dashboards, and executive updates.
• Conduct driver sentiment and earnings analysis to identify pain points.
• Design driver communications, incentives, events and field programs.
• Create scalable playbooks and SOPs across SA cities and other EMEA markets.
• Manage multiple cross-functional projects from problem to iteration.
• Present recommendations to senior leaders with data storytelling.

Skills

Operations leadership

Cross-functional collaboration

Analytical thinking

Excel/Sheets

English communication

Stakeholder management

Education

Engineering or Finance degree

Tools

SQL

Looker

Tableau

Job description

Uber Technologies Inc. in South Africa is seeking a Senior Operations Manager for Driver Operations.

You will own high-impact initiatives to grow, engage, and retain the driver community, using data and cross-functional collaboration to improve acquisition, onboarding, supply hours, productivity, and compliance. You'll work with Local Operations, Marketplace, Product, Marketing, Legal, Policy, Safety, and Data Science to deliver scalable solutions for drivers across the country, focusing on